Out of Hours Operations Manager

Out of Hours Operations ManagerAbout the jobCompany Description Aspect, founded in 2004, provides professional property care services across London and the South East. The company uses a custom-built, intelligent self-service operating system to manage jobs efficiently, maintain clear communication, and deliver a smooth customer experience.Aspect offers six core Trade Groups, including Leaks, Damp & Restoration; Plumbing & Drainage; HVAC & Electrical; Building Fabric; Fire Safety; and Environmental Services. These services support a wide range of corporate sectors such as hospitality, retail, education, healthcare, property management, charities, manufacturing, and government estates. With over 10,000 business customers and a fleet of more than 300 vans operating 24/7, Aspect is focused on reliability, responsiveness, and high-quality service delivery.Role Description The out of Hours Operations Manager role at Aspect is a full-time, on-site position based in Chessington Surrey. This role oversees day-to-day operational activities to ensure service delivery standards are met across multiple trade groups and customer sectors. Responsibilities include managing scheduling and dispatch, monitoring job progress through the operating system, and coordinating with field teams to resolve issues promptly. The Out of Hours Operations Manager analyses operational performance data, implements process improvements, and helps maintain efficient resource allocation. The role also involves collaborating with account management teams, supporting health and safety compliance, and contributing to a positive, high-performance culture.About YouSpecifically interested in someone from a military backgroundDemonstrate, discipline, standardsProcess drivenDemonstrated skills in operations management, workflow coordination, and process improvement in a service-focused environment.Experience with scheduling, resource planning, and performance monitoring, ideally using digital or cloud-based operating systems would be beneficial.Strong communication, team leadership, and stakeholder management skills, with the ability to collaborate across office and field teams.Competence in data analysis, reporting, and decision-making to drive efficiency and service quality.Knowledge of facilities, property care, or related trade services (such as plumbing, HVAC, or building fabric) is highly beneficial.Solid understanding of health and safety principles, compliance requirements, and risk management in operational settings.Ability to work on-site full time in Chessington, with strong organizational skills and attention to detail.Relevant education or professional qualifications in operations management, business, facilities management, or a related field are advantageous