Outbound Customer Engagement

Outbound Customer Engagement SpecialistBrendale, Brisbane QLD | Full-time | Monday–FridayBase salary + sales target incentive programAbout VelflexVelflex is Australia’s leader in heat transfer solutions. For 20 years, we’ve helped apparel decorators, brands, schools, sporting organisations and businesses bring garments to life through custom heat transfers, heat presses, vinyl, DTF equipment, consumables and industry-leading education.We’re a growing, family-owned Australian business with a strong national customer base and a team that genuinely cares about innovation, customer service and doing great work.The opportunityWe’re looking for a confident and proactive Outbound Customer Engagement Specialist to help drive the next stage of Velflex’s growth.You’ll reconnect with past customers, strengthen relationships with active customers, identify new opportunities and work closely with our Business Development Manager to grow custom transfer sales.This is not a high-pressure call-centre position. It’s a relationship-focused role built around smart follow-up, confident conversations, helpful product knowledge and earning the trust of our customers.What you’ll be doingRe-engaging inactive and lapsed customersBuilding and maintaining relationships with active customersHelping customers order more consistently and get greater value from Velflex’s productsReaching out to prospective customers by phone and emailSupporting our Business Development Manager with lead research, customer lists and opportunity developmentFollowing up quotes, samples, enquiries and previous ordersHelping customers choose the right transfer product for each jobBooking phone calls, virtual meetings and occasional local customer visitsPreparing quotes and assisting with order processing when requiredMaintaining accurate customer records and follow-up activity in HubSpot and NetSuiteWorking closely with Customer Service, Pre-press, Production, Dispatch and ManagementAssisting the wider Sales and Customer Service team during busy periods or staff leaveWhat success looks likeRe-engaging past customers and generating new opportunitiesHelping active customers order more consistentlyIncreasing custom transfer salesFollowing up quotes, enquiries and opportunities promptlySupporting new customer acquisitionKeeping CRM records accurate and up to dateBuilding strong relationships with customers and internal teamsContributing to monthly sales growth and team targetsAbout youYou enjoy chasing opportunities, building relationships and following through properly.You’ll be:Confident, engaging and charismatic on the phoneComfortable making outbound calls and starting conversationsCommercially minded without being pushyOrganised and disciplined with follow-upResilient when customers are busy or not ready to purchaseA strong communicator by phone and emailCurious enough to ask good questions and understand customer needsComfortable working with customer lists, CRM systems and sales activity trackingMotivated by growth, targets and creating momentumAble to build customer trust over timeA collaborative team member who works well across sales, customer service and productionPrevious experience in sales, account management, customer success, internal sales, retail sales, printing, apparel or manufacturing would be highly regarded.Experience in heat transfers or garment decoration is a bonus, but it isn’t essential. We can teach you the technical side if you bring the right attitude, energy and desire to grow.Why join Velflex?Join a growing Australian company with serious momentumPlay a meaningful role in Velflex’s next stage of growthBase salary plus participation in our sales target incentive programFull training in custom heat transfers and apparel decorationWork closely with an experienced Business Development ManagerSupportive Sales and Customer Service teamOpportunity to grow as the role and business developBrendale location with on-site parkingHybrid working opportunity once established in the roleRegular team events, BBQs and celebrationsBranded shirts and uniformsBarista-grade coffee machine for proper daily coffeeA family-owned business where committed people are recognised and looked afterOur valuesRespect. Resilience. Trust. Honesty. Pride.These values form Velflex’s DNA and guide how we work with our customers, partners and one another.Practical detailsLocation: Brendale, Brisbane QLDEmployment: Full-timeHours: Monday–Friday, standard business hoursWorking arrangement: Office-based during training, with hybrid opportunities once establishedTravel: Occasional local customer visits and interstate travel for trade shows and eventsLicence: A current Australian driver licence is requiredWorking rights: Applicants must have current Australian working rights. Sponsorship is not available for this position.If you’re proactive, confident and motivated by building relationships and creating opportunities, we’d love to hear from you.Apply through the Velflex careers page:https://www.velflex.com.au/job-outbound-customer-engagement-specialist