Outlet Manger

Company DescriptionJoin a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.Job DescriptionWe are seeking a dynamic and results-driven Outlet Manager to lead operations at our retail location in Jeddah, Saudi Arabia. In this role, you will oversee all aspects of outlet management, including staff supervision, sales performance, customer satisfaction, and inventory control. The ideal candidate will demonstrate strong leadership capabilities, operational excellence, and a commitment to delivering exceptional customer experiences while driving profitability and growth.Oversee daily outlet operations and ensure compliance with company policies and proceduresSupervise, train, and motivate a diverse team of staff members to achieve performance targets and maintain high service standardsManage sales performance, analyze metrics, and implement strategies to drive revenue growth and market shareMaintain accurate inventory records, conduct regular stock audits, and optimize inventory levels to minimize wasteEnsure exceptional customer service by establishing and enforcing service standards across all customer touchpointsManage budgets, control expenses, and prepare financial reports to support profitability objectivesResolve customer complaints and staff conflicts professionally and promptlyCustomize store displays and promotional activities to enhance customer engagement and brand visibilityConduct performance reviews and provide constructive feedback to team membersCollaborate with regional management to implement company initiatives and best practicesEnsure compliance with health, safety, and security regulations within the outletQualificationsMinimum 3 years of retail or outlet management experienceProven track record of successfully leading and motivating teamsStrong proficiency with Point of Sale (POS) systems and retail management softwareDemonstrated ability to analyze sales data and implement performance improvement strategiesExcellent inventory management and organizational skillsExceptional customer service orientation and interpersonal skillsSound financial acumen with experience in budget management and cost controlStrong problem-solving and decision-making abilitiesExcellent communication skills in English; Arabic language skills are a plusFamiliarity with the Saudi Arabian retail market and consumer preferences (preferred)Experience in staff training and development (preferred)Conflict resolution and mediation expertise (preferred)Additional InformationYour team and working environment:In 1-2 sentences, introduce the team, property or office environment in a way that reflects the cultureNote: Customization may be included for any specific local or legislative requirements, such as work permitsOur commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.