Outpatient Admission Coordinator - Whittier Rehabilitation Hospital

Whittier Rehabilitation Hospital – BradfordOutpatient Admission CoordinatorCompensation: Starting at $20.00 per hourSchedule: Monday–Friday, 7:30 a.m.–4:00 p.m. or 8:30 a.m.–5:00 p.m. No weekends.Position SummaryThe Outpatient Admission Coordinator is the first point of contact for patients entering outpatient rehabilitation services. This role manages insurance verification and authorizations, patient scheduling, electronic medical-record setup, co-payment and fee collection, bill payment, and day-to-day coordination so that therapy, physician, and clinic visits run smoothly and patients can begin care without delay.Essential Duties and ResponsibilitiesVerify insurance eligibility and benefits for all outpatient servicesObtain, track, and renew prior authorizations and continued-stay requests; communicate remaining visits and expiration dates to cliniciansSchedule patients for therapy treatments, physician appointments, and clinic visits; maintain an accurate weekly outpatient scheduleCreate and maintain complete electronic medical records for new patients in the EHR, ensuring required demographic, insurance, referral, and clinical documentation is accurately entered and available prior to the first visitCollect co-payments, deductibles, and other patient-responsibility fees at check-in; process bill payments and provide receiptsNotify therapists and physicians of patient arrivalAssist therapists with requests for additional coverage and follow up with payers as neededSupport daily operations of Outpatient Rehabilitation to ensure efficient patient flow and clear communication among staffProvide secretarial support as needed, including word processing, filing, copying, faxing, answering phones, interoffice deliveries, and mailing of medical documentationSchedule meetings for Outpatient Rehabilitation staffRequired QualificationsHigh school diploma or equivalentDemonstrated familiarity with insurance payer portals and the insurance authorization process.Strong insurance knowledge, including verification, visit limits, and continued-coverage requestsExcellent communication, customer-service, multi-tasking, and organizational skillsAdvanced typing and computer skills; proficiency with scheduling and electronic health-record systemsKnowledge of growth and development across the life span and the impact of disability on patients and families (adolescent through geriatric populations)Performance StandardsTeam members are expected to adhere to hospital policies and safety regulations; treat patients, families, visitors, and colleagues with respect, courtesy, and compassion; demonstrate reliability, punctuality, and teamwork; communicate professionally; maintain a clean, organized work area; wear attire appropriate to the role; and present a positive image of Whittier Rehabilitation Hospital in the community.Benefits Offered:401kPaid Sick, Vacation, HolidayMedical, Dental, VisionLife InsuranceDisability InsuranceHospital, Accident and Critical Illness PoliciesFlexible Spending AccountsHealth Savings Account