Owner Onboarding Coordinator - Holiday Homes

WHO WE AREfäm Living manages holiday homes across Dubai on behalf of landlords, backed by the widerfäm real estate group. Owners trust us with their homes and guests trust us with their stays, sothe first weeks of every owner relationship matter. We are building a sharper, faster onboardingprocess and want someone to own it.ABOUT THE ROLEYou will guide every new owner from the moment they sign with us to the day their home takesits first booking. You will chase documents, line up permits, organise photos and readinesschecks, and keep every case moving so that no owner is left wondering what happens next. Itsuits someone organised and persistent who enjoys being the calm, reliable point of contact.YOUR DAY TO DAYWelcoming new owners– Owner journey: act as each new owne's main contact from signature to go-live, settingclear expectations and keeping them updated.– Paperwork: prepare management agreements, addenda and owner welcome packs, andmake sure signed copies are filed correctly.Compliance and documents– Document collection: gather and check title deeds, passport and ID copies, Ejari, power ofattorney and bank details.– Permits: apply for and track holiday home permits with the Department of Economy andTourism (DET) and any related approvals, keeping renewal dates on record.Getting the home ready– Readiness: arrange inspections, inventory and amenity checklists, and coordinate anyfurnishing or snagging needed before launch.– Listing prep: schedule professional photography and supply the details needed to buildeach listing.– Team handover: work with operations, housekeeping and revenue colleagues to confirmthe home is priced, stocked and guest-ready.Keeping it all on track– Case tracking: maintain a live tracker of every onboarding with target dates, blockers andowners of each next step.– Systems: keep owner and property records accurate in the CRM and property managementsystem.– Process: spot where onboarding slows down and suggest fixes, templates and checkliststhat make it faster next time.– Admin support: help with wider team administration, filing and simple reporting.HOW WE WILL MEASURE SUCCESS– Time to live: the number of days from signed agreement to first bookable night, trendingdown.– Accuracy: complete, correct documentation for every property, with no permit gaps.– Owner experience: new owners who feel informed and looked after during their first monthwith us.MUST HAVE– Experience: 2+ years in Dubai holiday homes, short-term rentals, property management orreal estate administration.– Local know-how: practical understanding of DET holiday home permits, Ejari and thedocuments landlords need to provide.– Organisation: able to run many cases at once, each at a different stage, without losingtrack.– Communication: clear and courteous in English, on the phone, by email and on WhatsApp.– Attention to detail: careful with documents, data entry and deadlines.– Tools: confident with Excel or Google Sheets and comfortable learning a CRM or PMS.NICE TO HAVE– Experience with Guesty, Hostaway or a similar property management system.– A second language such as Arabic or Russian.– A valid UAE driving licence for property visits.WHY JOIN US– Build and shape the onboarding process for a business with a clear growth plan.– Work alongside a small, experienced team with direct access to leadership.– Be part of a respected Dubai real estate group, with room to grow as the portfolio grows.