Part-Time Customer Care Representative

About The RoleWe're excited to welcome Part-Time Customer Care Representatives to our team, starting September 28th, 2026.This onsite opportunity at our West Valley City, Utah office is a great fit for individuals looking for a consistent part-time schedule with flexibility to accommodate other commitments. Team members will work approximately 20 to 25 hours per week, with multiple 4-hour and 5-hour shift options available throughout the day.As a Customer Care Representative, you'll be part of a collaborative team focused on providing exceptional service and support to our customers. You'll receive the tools and training needed to be successful while gaining valuable experience with PrePass.For those interested in growing their career with us, there may also be opportunities to move into full-time positions in the future as openings become available and performance expectations are met.Training ScheduleAll new team members will complete three weeks of onsite training to help prepare them for success in the role.Training Length: 3 weeksTraining Schedule: Monday through FridayTraining Hours: 11:00 AM to 3:00 PMTraining Location: West Valley City, Utah officeCandidates must be available to attend the full training schedule beginning September 28th, 2026.Available SchedulesFollowing training, we offer several part-time schedule options designed to provide flexibility while supporting our customer needs.4-Hour Shifts6:00 AM to 10:00 AM10:00 AM to 2:00 PM2:00 PM to 6:00 PM5-Hour Shifts6:00 AM to 11:00 AM10:00 AM to 3:00 PM1:00 PM to 6:00 PMFinal schedules will be determined based on availability and business needs.Pay and IncentivesBase Pay: $21.00 per hourWhat You'll DoProvide exceptional customer service by handling inbound calls and assisting customers with questions and requestsGather information, identify customer needs, and work toward timely and accurate resolutionsDocument customer interactions accurately in our CRM systemBuild positive customer relationships through friendly, professional, and helpful communicationReference online manuals, resources, and internal tools to resolve customer questions effectivelyCollaborate with team members and leaders through Microsoft Teams and other internal communication toolsManage multiple tasks while maintaining accuracy, professionalism, and a customer-focused approachRequirementsAbout YouHigh School Diploma or GED requiredAt least 1 year of customer service or call center experience preferredSpanish/English bilingual skills preferred, including speaking, reading, and writingAvailable to start September 21, 2026 and attend the full three-week training schedule from 11:00 AM to 3:00 PM, Monday through FridayStrong verbal and written communication skillsOrganized and comfortable managing multiple tasks in a fast-paced environmentDependable, personable, and customer-focusedComfortable working onsite at our West Valley City, Utah officeBenefitsAbout PrePassPrePass® is North America's most trusted weigh station bypass and toll management platform. We're transforming how the transportation industry operates—creating solutions that keep trucks moving safely, efficiently, and compliantly. This means making bold decisions and building systems that support not only fleets but the broader economy. It all starts with enabling commercial vehicles to keep rolling with seamless toll management, weigh station bypass, and safety solutions. It's what we do best, and we do it to meet the demands of the road every day.That's why people join us: our solutions are implemented in real-time, on highways and interstates across the nation, helping fleets go farther, faster. This work challenges and rewards, presenting complex problems that need ambitious answers. We hire bold thinkers with a heart for impact, a passion for progress, and the optimism to shape the future of transportation.Join UsAt PrePass, our mission drives us.We invest in relationships. We challenge ourselves to innovate and improve. We win together. Simply put, we live our Core Values.Ready to help move the transportation industry forward? Join us and let's drive progress—together.