Part-Time Weekend ER Client Service Representative (CSR)

Department: Receptionists

Location: Charlottesville, VirginiaCompensation: $20.00 - $22.00 / hourDescriptionEmergency Veterinary Client Service Representative (CSR) – Virginia Veterinary Specialty & EmergencyDo you thrive in fast-paced environments and enjoy supporting people during stressful moments?

Virginia Veterinary Specialty & Emergency is seeking a compassionate and detail-oriented Client Service Representative (CSR) to join our Emergency Department. This role is essential in providing exceptional customer service to pet owners while supporting our veterinary team in delivering critical care.About the RoleAs an Emergency Veterinary CSR, you’ll often be the first point of contact for clients and their pets. You will provide empathy, professionalism, and clear communication while ensuring smooth hospital operations. This is an opportunity to be part of a life-saving veterinary emergency team and make a meaningful impact every day.Position DetailsPart-time, shifts include:6am-4pm OR 7am-7pmSaturdays and/or SundaysCollaborative, supportive, and mission-driven hospital environmentSome of the responsibilities you will own in this role:Welcome clients with warmth and compassion during stressful situationsAnswer phones, schedule appointments, and manage patient check-ins and check-outsProcess payments and explain financial transactions clearly and professionallyMaintain accurate patient medical recordsSupport hospital cleanliness and organizationWork closely with veterinarians, technicians, and staff to ensure seamless patient carePreferred Qualifications Previous experience in veterinary, medical, or customer service roles preferredStrong communication and problem-solving skillsAbility to stay calm, compassionate, and professional under pressureExcellent organizational skills and attention to detailFlexibility to work evenings, weekends, and holidaysBenefitsBe part of a dedicated veterinary emergency team that saves lives every dayOpportunities for career growth and training in the veterinary fieldSupportive leadership and a collaborative work cultureCompetitive compensation, ($20-22/h) including night differential payEmployee discounts on veterinary servicesAt Virginia Veterinary Specialty & Emergency, we believe pets are family, and we are committed to providing the highest level of emergency veterinary care. If you are a motivated and compassionate individual looking for a rewarding career in veterinary client service, we want to hear from you!Apply today to join our Emergency Department as a Veterinary Client Service Representative!