Partner Support Officer | Mortgage Industry | Australian Company

About MetricsWe are a leading Australian non-bank corporate lender and alternative asset manager with ~$37bn in AUM1, specialising in fixed income, private credit, equity and capital markets.Through our managed funds we provide unrivalled access to the highly attractive Australian private debt market to investors ranging from individuals to global institutions.We offer tailored borrowing solutions to corporate and other entities of all sizes and across all industries in Australia, New Zealand and developed Asia.BC Solutions is the mortgage arm of the Navalo Financial Services Group. Navalo is wholly owned by Metrics Credit Partners (Metrics).WHY JOIN US?Permanent Dayshift, 5-day workweek with 2 days rest days, Australian TimeHMO Benefits (Day 1) For Employee + 1 Qualified DependentOpportunities for career development, training, and personal growthPeople first, dynamic international working environmentSalary Package: ₱30,000 to ₱42,000 per monthAbout the roleAs a Partner Support Officer, you are responsible for the accuracy of applications and the remediation or collection of documents, to ensure customers meet KYC obligations and we are lending responsibly. The Partner Support Officer role is a customer-facing function, which includes assisting our customers and partners with application related enquiries, assisting with errors, and providing guidance related to submitting applications. The scope of this role includes provision of support services to business operations across the Group's global entities.

Duties and Responsibilities

Processing of Mortgage ApplicationsComplete application remediation tasks in line with policy, process, and SLAsCollecting and validating documents from Customers and PartnersLiaise with other business stakeholders to progress applications so a lending decision can be providedHandle enquiries from customers and partners related to applicationsEnsure the accuracy of information within applicationsIdentify and escalate any issues relating to non-compliance or FraudDeliver exceptional customer services via inbound and outbound channels (including voice, email, chat, social)Complete other ad hoc tasks or responsibilities consistent with skills, qualifications and experience, as may be required from time to timeCarry out activities for and on behalf of the Group's global entitiesKnowledge, Skills & Requirements:Minimum 1-2 years of experience handling Data Entry, Customer and Client facing rolesStrong understanding of Client relations and stakeholder management Excellent written and verbal English communication skills Strong Microsoft Office skills: Outlook, Word, Excel, PowerPoint Strong organisational and time management skills High attention to detail Ability to work independently with minimal supervision Strong problem-solving skills Alignment to company values and ethos