Partnership Distribution Quality & Business Management

FIND YOUR 'BETTER' AT AIAWe don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.If you believe in better, we’d love to hear from you.Key Roles & Responsibilities:Monitor, identify, investigate, and escalate operational incidents to ensure timely resolution and compliance with internal policies and regulatory requirements.Partner with Distribution teams to drive process optimization, quality improvement initiatives, and SOP review and enhancement.Lead and support business improvement projects and new initiative implementations, including process gap analysis and operational efficiency programs.Prepare and manage periodic management and regulatory reports, including risk, control, operational, and business quality dashboards.Administer disciplinary processes, maintain employee disciplinary records, and ensure adherence to company policies.Coordinate mystery shopping programs, analyze findings, and track implementation of corrective action plans.Monitor workforce control metrics, perform data analysis and calculations, and provide regular reporting through Power BI dashboards.Support manpower governance activities, including data preparation and analysis for rehiring and workforce planning processes.Serve as Risk Champion by promoting risk awareness, monitoring risk controls, and supporting risk management initiatives within the department.Act as Government Relations Champion, coordinating regulatory-related activities and supporting compliance with external stakeholder requirements.Provide business insights and recommendations through data analysis to enhance operational effectiveness, customer experience, and distribution performance.Job Requirements:Bachelor’s degree in any field, with minimum 5 years working experience in the Insurance industry with good understanding & experience in Life Insurance Products, Operations, Sales Compliance, Distribution Channel, Regulatory and Internal Requirement on Ethical Sales Practices.Preferably experience in intermediary investigation, and/or audit and management skills in the Insurance and/or Banking Industry.Good work ethics, able to work independently with minimum supervision, resourceful and reliable in following-up and completing tasks.Proficient in English (both writing & speaking) with strong communication & interpersonal skills.Proficient in Microsoft Word, Excel, and PowerPoint. Plus point if able to operate Tableau as well.Knowledge in PowerBI or any data analytics tool will be an added advantage.