Parts Advisor

To ensure optimum advice and customer care quality for Parts customers in accordance with PITSTOP360 and AGMC standards and successfully contribute to achieving Parts Department targets and the organisation's vision and mission.Roles and ResponsibilitiesCoordinate with the service team to ensure parts are available or ordered promptly when neededReceive, unpack, and store partsTrack inventory and input items into the company log to ensure accurate inventory countsProcess payments and returns when necessaryAccurately raising invoices of customer requirements.Communicating customer orders to Stock controller / Parts Manager by filling the appropriate forms.Establishing follow-up communication with the customer for parts arrival or delay in delivery.Attending telephone inquiries from customers for parts prices and availability.Preparing price quotations for corporate/individual customers in a timely manner.Maintaining records of all quotations and inquiries for follow-up sale calls.Updating Stock controller/ Parts Manager on current stocks and projected sales based upon customer inquiries.Attending departmental meetings to be fully appraised with departmental developments.Following the QMA procedures & guidelines.Ensure adherence & compliance to policies, procedures, ISO standards, Health & Safety requirements, ethical code of conduct & values. Key AccountabilitiesEnsure highest degree of customer satisfaction and retention at all times.Handling customer complaints and ensure corrective action has been taken.Focus on quality of customer service & regular follow up.Communicate professionally with customers at all time before, during & after the sale.Drive the department’s business through superior customer service and providing updated product information.Communicate and meet with customers on a regular basis with regards to promoting the PITSTOP360 Brand.Develops and maintain customers relations and ensure customer business growth..Maintains and develops existing and new customers through appropriate propositions and ethical sales methods, and relevant internal liaison, to optimize quality of service, business growth, and customer satisfaction.Continuously enhance product knowledge and stay informed about competitive products, personal development, and ethical business practices.Proactively seek opportunities for personal and professional growth to contribute effectively to the organization's success.Continuously seek opportunities for personal and professional development.