Passenger Service Agent - Flynas DMM Station

Job SummaryTo provide all necessary and required passenger/customer services as contracted by the customer to include but not be limited to baggage processing, terminal/gate check-in, greeting arriving passengers, handling of VIPs, provide special passenger assistance and other duties as assignedResponsibilitiesPrepare and clear check in counters pre and post flight with appropriate stationery and signageProvide a welcome service to passengers at check in, and at other customer service touch points and to assist in providing a pleasant customer experienceVerification of travel documentation and check in of departing passengers as per standard operating proceduresCounter checking boarding pass, making announcements, ensuring that passengers are boarded efficientlyAssist customers during flight irregularities i.e. delays, cancellations or diverted flights, coordinating communication with affected passengers to ensure passenger experience remains positiveMaintain excellent customer service standards at all timesBe able to perform Check-In, Gate, Transfers, Lost & Found dutiesCharging applicable excess baggage feesAssist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistanceDirect passengers through Customs, Immigration, and Quarantine, as requiredIn charge of Gate activities such as set-up (including airline specific presentations), permanent communication with Flight coordinator close-out of flight, boarding process and accuracy of final passenger figures, initiate search for missing passenger and communicate baggage details for missing passengersContribute to on time performance of flight through proactive handling of Passenger Service related mattersMake public address announcements as required, i.e. delay, boarding, last call etc.Assist Ramp team to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrivalAdherence and compliance to all Standard Operating Procedures (Swissport & Carrier Specific)Operate equipment like computer keyboards, and carrier specific reservation/ ticketing softwareProduce all required, work-related documentationUphold and protect the company’s interests and image while at the Terminal / AirsideProtect customer (airlines) supplied products e.g. Boarding passes, Tags, Signage etc. from loss or damage by strictly adhering to written down proceduresEnsure compliance with uniform standards in line with appearance, and personnel protective equipment policies where applicableProvide relevant information to customer queries and provide solutions to issues which may impact the customer’s experienceReport all irregularities to the appropriate supervisor/managerCarry out any additional duties as instructed by managementQualifications and CompetenciesSaudi Only.High School diplomaPassionate about customer service and must have relevant work experienceExcellent communication skills (written and verbal) in English, Arabic in addition is an advantageCommitment to continuous improvementSelf motivated and able to work independentlyAttentive to detail and numerateAbility to follow processes and procedures and apply flexible approach when requiredMust be able to type and learn airline specific computer reservation/ ticketing softwareWillingness to work in inclement weatherFlexible to work on various shifts (days, evening, nights, weekends, and holidays)