Passenger Service Executive (PSE)-Ground Staff

Company Description La Decoller is a specialized marketing firm focused on Aviation, Aerospace, Defense, and related B2B and B2C sectors. The company combines deep aviation industry knowledge with full-stack marketing and sales expertise to help brands grow with clarity and confidence. La Decoller delivers services in branding, digital marketing, lead generation, and sales enablement, designing strategies that align closely with client business goals. Its approach emphasizes ROI-driven execution, industry-specific insight, and scalable marketing that evolves with clients as they expand or strengthen their digital presence.JOB DESCRIPTION – AIRPORT GROUND STAFFIndustry: Aviation / Airport OperationsHiring For: Passenger Services Department

Location: Delhi NCR / Airport OperationsInterview Date: 5th November 2026Interview Time: 9:30 AM onwards Position: Passenger Service Executive (PSE) – Ground StaffExperience: Freshers / ExperiencedQualification: Graduate in any disciplineKey Requirement: Excellent communication skills

Job Responsibilities

Assist passengers during airport check-in and boarding procedures.Verify passenger tickets, identification and travel documents.Issue boarding passes and assist with seat allocation.Coordinate baggage tagging and excess baggage requirements.Guide passengers regarding flight schedules, boarding gates and airport facilities.Handle passenger queries, complaints and special assistance requests.Coordinate with airline and airport operations teams.Ensure compliance with airline policies and airport procedures.Candidate Requirements:Graduate in any discipline.Excellent verbal communication and interpersonal skills.Good customer service and passenger-handling abilities.Presentable personality and professional attitude.Ability to work in rotational shifts, including weekends and holidays.