Patient Ambassador

JOB SUMMARY This position is responsible for providing hospitality services and escorting Protocol, VIP, International and Executive Health Patients and their families. Accountable for ensuring a seamless patient flow from the patients’ arrival to CCAD until discharge and follow up, the ambassador ensures service excellence by maintaining highest patient satisfaction. PRIMARY JOB DUTIES AND RESPONSIBILITIES Strives to continually improve the patient journey and ensure the highest quality of service and hospitality Liaises closely with all OFA representatives and OFA Coordinator to ensure a smooth journey for assigned CCAD patients Exhibits empathy, respect, confidentiality and a “Patient First” focus while serving as a representative of CCAD OFA Department Escorts the patient from the time of their check in at OFA lounge and throughout all their appointments, navigating the patient all through their health journey at CCAD Works closely with the PAR/nurse in the clinics and communicates in a timely manner to inform clinic staff of anticipated arrival for appointments Waits until the patient finishes with the appointment and takes the patient to next appointment / VIP lounge and make sure to support the patient and their families with their needs during this time Updates OFA representatives about the patients appointment status Escalates to OFA representatives in case any issue arises with patient or their requests / appointments Receives patient inquiries / requests and promptly informs the OFA Representatives Demonstrates punctuality and actively participates in all departmental briefing and trainings Maintains a neat, clean and professional appearance according to departmental grooming and / or uniform standards Contributes to the maintainance of a safe facility that meets the requirements of all health and safety regulatory standards by actively reporting any areas of concern Maintains ongoing dialogue and collaborative relationships with other caregivers in other departments to continually improve performance and processes Assists with developing and improving service related departmental policies and procedures Complies with all departmental policies and procedures ensuring all service requests are addressed in an efficient and courteous manner Covers service shift needs as needed; i.e., day, evening, night and weekend shifts Other duties as assigned. Education High school diploma or equivalent is required Experience Minimum of (2) years of experience in healthcare, hospitality or customer service required