Patient Care Advisor

Job Description

The Field Counsellor will work with the PSP team to support patient enrolment in the program and adherence towards prescribed therapy.

Responsibilities

Broad Area- 1: Responsible for End-to-End engagement for the designated therapy area.

• Meeting patients in the OPD for the counselling session
• Coordinating with hospital staff for patient enrollment and documentation support
• Ensuring compliance towards monthly deployment plan including ex-station and out-station visits
• Report adverse event/ market complaints as per the SOP.
• Connect with patients in regular intervals as per the laid-out touchpoints.
• Responsible to track and ensure patient adherence to the therapy.
• Manage the compliance and adherence of patients enrolled.
• Review and take approvals for financial deviations
• Should be able to empathize with patients
• Provide patient support by coordinating with other stake holders
• Ensure patient data entry in CRM tool with required details to be filled as per brand requirement
• Handle patient queries and providing response from pre-defined FAQsBroad Area -2: Operational Roles and Responsibilities
• Develop good rapport with physicians.
• Capture details related to Adverse Drug Reactions reported in pre-defined templates within in the designated TAT.
• Receive regular feedback from team managers and undergo program related training and on the job training on a regular basis
• Reporting accurate data to reporting manager on pre-defined timelines and in structured manner
• Attending Review calls / Meets with client / internal Leads at regular intervals
• Should have good oral and written communication in English and vernacular language.
• Should be flexible to adapt and travel on Adhoc work related requirements.
• Should be a self-starter and capable of working in team.
• Coordinate and Run review for work allocated with clients, internal teams as assigned.
• Execute Small/Medium size Project Tasks and scheduled.
• Participate in People Practices.
• Receive regular feedback from team members (from clients as well) and undergo program related training and on the job training on a regular basis
• Coordination with internal stakeholders to run the operations seamlessly
• Working on email and on call queries.
• Adherence to SLA.

Requirements

• Up to 2 years of relevant experience in patient counselling
• Education: Any Educational Background or Any similar Life science graduate
• Working knowledge of MS Office