Patient Care Coordinator (Jersey City)

About Aurora Wellness:Aurora Wellness is a growing outpatient psychiatry practice providing comprehensive mental health care throughout New York, New Jersey, and North Carolina. Our services include psychiatric medication management, therapy, and Spravato® (esketamine) treatment for individuals with treatment-resistant depression.We believe exceptional patient care begins long before a patient meets their clinician. Our Patient Care Coordinators are the heart of our clinics—creating a welcoming, organized, and compassionate experience while ensuring every patient receives seamless support throughout their treatment journey.We're looking for someone who enjoys helping people, thrives in a fast-paced healthcare environment, and takes pride in keeping a clinic running smoothly.What You'll DoAs the Patient Care Coordinator, you'll serve as the primary point of contact for patients receiving psychiatric and Spravato services.Responsibilities include:Welcome patients and create a warm, professional first impressionCoordinate Spravato treatment appointments and ongoing follow-up visitsSchedule psychiatric medication management appointmentsAnswer incoming phone calls, emails, and patient inquiriesVerify insurance eligibility and collect patient informationCoordinate prior authorizations and required documentation when neededAssist patients with intake paperwork and onboardingMonitor clinic schedules to maximize efficiencyCoordinate communication between patients, providers, pharmacies, and referring cliniciansProcess patient payments and maintain accurate recordsManage clinic inventory and medical suppliesMaintain a clean, organized, and professional clinic environmentSupport physicians and clinical staff with day-to-day operationsWhat Makes Aurora DifferentSmall, collaborative team where every employee makes a meaningful impactOpportunity to help patients receiving life-changing mental health treatmentSupportive leadership that values new ideas and process improvementGrowing organization with opportunities for advancementModern outpatient psychiatry practice with an emphasis on compassionate careWhat We're Looking ForWe're less concerned with finding someone who has worked specifically in psychiatry and more interested in finding someone who genuinely enjoys taking care of people.Ideal candidates are:Exceptionally organizedFriendly and professionalComfortable multitasking in a busy medical officeDetail-orientedStrong communicatorsCalm under pressureTechnology savvy and comfortable learning new systemsTeam players who enjoy helping both patients and coworkersPreferred QualificationsExperience in a medical office, behavioral health practice, or outpatient clinicExperience with scheduling and insurance verificationFamiliarity with electronic medical records (EMR/EHR)Experience coordinating patient care or referralsKnowledge of Spravato, psychiatry, or mental health is a plus but not requiredBenefitsCompetitive compensationPaid trainingOpportunities for professional growthSupportive and collaborative team cultureMeaningful work helping patients improve their lives every dayIf you're passionate about delivering exceptional patient experiences and want to be part of a growing mental health practice making a real difference, we'd love to hear from you.