Patient Concierge/Treatment Coordinator

Mint Dental Clinic is an established private dental practice in central London, offering complete dental care through a multidisciplinary team and visiting specialists.Our vision is to create beautiful, healthy smiles by helping patients make the best decisions for themselves — through clarity, trust, and exceptional communication.We are now hiring a Patient Concierge/Dental Treatment Coordinator whose primary strength is converting inbound enquiries into booked consultations and high-value treatment plans.This Role Is For You If:You are excellent on the phone and understand how tone, structure, and listening impact conversionYou enjoy guiding patients through decisions — not “selling”, but helping them move forward confidentlyYou are organised, proactive, and relentless with follow-upYou like clear KPIs, ownership, and measurable resultsYou want a role where performance is recognised and rewardedYou will own the journey from first enquiry → booked consultation → treatment acceptance. Key Responsibilities📞 Inbound Enquiries & Call QualityHandle inbound calls and enquiries promptly and professionallyDeliver high-quality, structured conversations that build trustUnderstand patient motivations, concerns, and goalsEnsure every interaction reflects the Mint Dental Clinic standard🔁 Lead Management & Follow-UpManage all inbound enquiries across phone, email, and online channelsProactively follow up with unbooked or undecided patientsEnsure no enquiry is lost or ignoredMaintain accurate records and follow-up timelines🦷 Treatment Coordination & ConversionGuide patients through consultations and proposed treatmentsSupport acceptance of higher-value treatments (cosmetic, restorative, implant-led)Coordinate diaries while protecting clinical time and qualityAct as a trusted point of contact between patients and clinicians📊 KPIs, Tracking & AccountabilityTrack and report on:Inbound enquiry volumeBooking conversion ratesFollow-up successDNA / cancellation ratesTake ownership of results and continuously improve performanceSalary (dependent on experience)Performance related bonuses linked to:Booked consultationsConversion ratesTreatment acceptanceClear targets, transparent tracking, and regular reviewsThis role is ideal for someone who wants control over their earnings through strong performance.What We’re Looking For Essential Experience as a Treatment Coordinator, Patient Advisor, Admissions Manager, or similar roleExceptional phone communication skillsConfidence discussing treatment options, fees, and next stepsStrong organisation and follow-up disciplineComfort working with KPIs and targetsDesirableBackground in private dentistry, private healthcare, or aestheticsExperience converting high-value treatment plansFamiliarity with dental software / CRM systemsWhat This Role Is NOTNot a passive admin positionNot suitable if you dislike targets or follow-upWhy Join Mint Dental ClinicEstablished, growing private practice in central LondonSpecialist-led, quality-focused environmentClear expectations and accountabilityOpportunity to develop into a senior patient growth rolePerformance rewarded with commissionInterested?If you’re confident on the phone, care deeply about patient experience, and enjoy turning enquiries into real treatment journeys, we’d love to hear from you.📩 Apply via LinkedIn or message us directly for a confidential conversation at rpatelbds@gmail.com