Patient Coordinator

Company Description SURGCA is a modern day surgery center in Riyadh, offering multiple specialties. It is committed to delivering high-quality, evidence-based care, with a strong focus on patient-centered outcomes and faster recovery.Role Description The Patient Coordinator is a full-time, on-site role based in Riyadh, responsible for supporting patients through the entire visit and procedure journey at SURGCA. In this role, the coordinator manages appointment scheduling, confirms patient details, and ensures smooth check-in and check-out processes at reception. Daily responsibilities include answering phones with professional etiquette, providing clear information about clinic and procedure schedules, and coordinating with medical and nursing staff to maintain accurate patient flow. The Patient Coordinator also updates and verifies patient records, explains basic pre- and post-procedure instructions as directed by clinical staff, and helps resolve patient and family inquiries in a courteous, timely manner. The role requires consistent collaboration with front-desk colleagues and clinical teams to maintain an organized, patient-focused environment.QualificationsProfessional Phone Etiquette and clear, empathetic Communication with patients, families, and clinical teams.Working knowledge of Medical Terminology relevant to surgical and outpatient care.Experience in patient-facing roles within healthcare or similar service environments.Ability to manage multiple tasks, prioritize effectively, and maintain attention to detail in a fast-paced clinical setting.Proficiency with basic computer systems and patient registration or scheduling software.Commitment to patient- and family-centered care, cultural sensitivity, and confidentiality of health information.Bachelor's degree or diploma in a relevant field. Fluent in Arabic and English.