Patient Coordinator

Company Description Biocell Clinic UAE is a premium aesthetic clinic providing luxurious services in dermatology, laser treatments, nonsurgical aesthetics, and body slimming. The clinic is committed to delivering high-quality, personalized care using the latest technologies and evidence-based practices. Services are provided by a highly qualified and experienced team of doctors, nurses, and technicians. Biocell Clinic UAE offers a modern, patient-centered environment where team members collaborate to create safe and effective treatment experiences for clients.Role Description The Patient Coordinator is a full-time, on-site role based in Abu Dhabi. This role is responsible for welcoming patients, managing reception duties, and ensuring a smooth patient experience from arrival to departure. Day-to-day tasks include answering phone calls, handling inquiries, scheduling and confirming appointments, and maintaining accurate patient records. The Patient Coordinator supports the clinical team by coordinating patient flow, verifying basic information, and assisting with paperwork and follow-up communications. This role also involves providing clear information about clinic services, maintaining a professional and courteous demeanor, and upholding confidentiality and clinic standards at all times.Qualifications Candidates should possess strong phone etiquette and receptionist duties skills, including professional call handling and front-desk management.Candidates should possess appointment scheduling skills, with the ability to manage calendars, organize patient bookings, and coordinate follow-ups efficiently.Candidates should possess communication skills, demonstrating clear, empathetic, and professional interaction with patients and team members.Candidates should possess basic aesthetic terminology knowledge to support accurate communication and documentation in an aesthetic and dermatology clinic setting.Relevant skills and qualifications include prior experience in a clinic or healthcare reception role, proficiency with clinic management or scheduling software, strong organizational and multitasking abilities, attention to detail, Arabic speaker and fluency in English.