Patient Coordinator cum Admin

Company Description Transcend Healthcare, operating as trnscnd.health, is a healthcare platform. Based in Dubai, the organization connects individuals with trusted clinics, practitioners, and diagnostic centers to create cohesive, personalized care pathways. It focuses on coordinating advanced diagnostics, regenerative therapies, and wellness services that are often fragmented across the healthcare system. From initial consultation through long-term monitoring, Transcend Healthcare ensures that each person’s health journey is guided, structured, and purposeful. The team is driven by a mission to simplify choices, build trust, and support people at every step of their pursuit of better health.Role Description The Patient Coordinator cum Admin is a full-time, on-site role based in Dubai, responsible for managing patient interactions and providing administrative support to ensure a seamless care experience. Day-to-day tasks include greeting and assisting patients in person and over the phone, handling inquiries, and maintaining a professional and welcoming reception environment. The role involves scheduling and confirming appointments, coordinating bookings with partner clinics and diagnostic centers, and managing follow-up visits and reminders. The coordinator will maintain accurate patient records, support documentation and data entry, and assist with basic administrative duties such as organizing files, managing correspondence, and supporting internal communication. This position works closely with clinical partners and internal teams to help patients navigate their health journeys with clarity and confidence.QualificationsCandidates should possess strong Phone Etiquette and Communication skills to interact effectively and respectfully with patients, partners, and internal staff.Candidates should possess Appointment Scheduling and Receptionist Duties skills to manage calendars, patient check-in/check-out, and front-desk operations efficiently.Candidates should possess familiarity with Medical Terminology to understand clinical instructions and coordinate accurately with clinics and diagnostic centers.Candidates should possess good organizational and administrative skills, including data entry, record keeping, and basic office software proficiency.Relevant experience in a healthcare, wellness, or clinic setting is preferred, with the ability to handle sensitive information confidentially.Strong service orientation, attention to detail, and the ability to multitask in a fast-paced, patient-focused environment.Proficiency in English is required; knowledge of additional languages commonly spoken in Dubai is an advantage.Additional training or certification in healthcare administration or customer service is beneficial.