Patient Coordinator (with Plastic Surgery Experience)

Company Description Quttainah Specialized Hospital is the largest specialized cosmetic surgery hospital in the Middle East, offering advanced and innovative health care in a boutique, architect-designed setting. The hospital provides cutting-edge cosmetic medicine and surgery, aiming to serve patients from the UAE and neighboring Gulf countries. Applicants will find a workplace that values originality, fine detail, and a refined, welcoming atmosphere. Quttainah Specialized Hospital is committed to clinical excellence and patient-centered care, guided by the motto “Expert care exceptional results.”Role Description This is a full-time, on-site Patient Coordinator role based in Dubai, United Arab Emirates, with a focus on plastic and cosmetic surgery services. The Patient Coordinator will welcome patients, manage reception duties, and ensure a smooth and professional experience from initial contact through post-treatment follow-up. Day-to-day responsibilities include answering and managing phone calls, scheduling and confirming appointments, coordinating consultations and procedures, and updating patient records in line with hospital protocols. The role also involves explaining basic procedures and preparation requirements using appropriate medical terminology, guiding patients through administrative processes, and liaising with clinical staff to support efficient clinic flow. The Patient Coordinator will maintain a high standard of confidentiality, service quality, and hospitality, helping patients feel informed, reassured, and respected at every stage of their visit.Qualifications Strong communication skills, including clear spoken and written English, with the ability to interact professionally and empathetically with patients and clinical staff.Excellent phone etiquette and reception skills, including experience handling multi-line phone systems and greeting patients in a professional manner.Proficiency in appointment scheduling and patient flow coordination, with familiarity using hospital or clinic scheduling software.Basic knowledge of medical terminology, preferably related to cosmetic and plastic surgery, and the ability to explain procedures and instructions in accessible language.Previous experience in patient coordination, front desk, or receptionist duties within a medical or aesthetic clinic setting is highly desirable.Strong organizational skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.High level of professionalism, integrity, and respect for patient confidentiality; customer-service mindset and calm demeanor under pressure.Relevant diploma or degree in healthcare administration, nursing, allied health, or a related field is an advantage; fluency in additional languages commonly spoken in the region is a plus.