Patient Enrollment Specialist

VITASIGNS is a healthcare technology company in Newport Beach. We provide remote patient monitoring and chronic care management services to physician practices across California. We are a technology and services company that supports doctors and their patients. We are not a medical practice.About the roleThis is a full-time, on-site position at our Newport Beach office. It is not remote and not hybrid. Please only apply if you can work in our office five days a week.You will be calling patients whose own physician has already referred them into a remote monitoring program. These are not cold calls. Most of the people you speak with are 65 or older, many are nervous about new technology, and your job is to make the program feel simple, safe, and worth doing.A good call ends with the patient set up, comfortable, and having taken their first reading while you are still on the line with them.What you will do:Make a high volume of outbound calls each day to patients referred by their doctorExplain the monitoring program clearly and patiently to older adultsRead enrollment and consent scripts accurately and completelyWalk patients through setting up their device and confirm their first readingSet expectations for daily readings and answer questions about how the program worksLog every call and outcome in our CRM the same dayHandle hesitation with warmth, including when a family member is skepticalRoute any clinical or medical question to our nursing team right awayWhat this role does not doThis is a non-clinical position. You will never give medical advice, interpret a patient's readings, discuss medications, or answer clinical questions. Those always go to a licensed nurse.What we are looking forClear, easily understood spoken English at a comfortable conversational pace, since many patients have hearing difficultyOne or more years in outbound calling, patient outreach, medical front office, or healthcare customer serviceReal, hands-on CRM experience. You will live in our CRM all day. You need to be able to search records, update fields, log activity, and work a call list without hand holding. HubSpot experience is strongly preferred, and experience with Salesforce, Athena, eClinicalWorks, or a similar system transfers well. Please be candid about your comfort level here, we screen for itComfortable learning new software quickly and troubleshooting on your ownHigh call volume mentality paired with real patienceReliable, punctual, and able to work on-site in Newport Beach five days a weekNice to haveBilingual. English is required, and a second language is a real advantage given our patient population. Spanish, Mandarin, and Farsi are especially valuable, and other languages are welcomeMedical assistant, pharmacy technician, or medical front office backgroundFamiliarity with Medicare, remote patient monitoring, or chronic care programsSchedule and locationFull-time, on-site at our Newport Beach office, Monday through Friday during business hours. Occasional Saturday availability is a plus.Compensation$25.00 per hour, plus a performance bonus with the opportunity to earn up to an additional $10.00 per hour when program metrics are met.The bonus plan rewards call activity, successful patient setups, documentation quality, and patient retention. Bonus earnings are variable and not guaranteed, depend on individual performance and program results, and are subject to the terms of the bonus plan in effect, which may be adjusted going forward. This posting describes the role and is not an offer of employment or a guarantee of any particular level of earnings.How to applyApply through this posting. Questions may be sent to careers@vitasigns.com.