Patient Experience & Treatment Coordinator

About usAqua Dental is a boutique private dental practice in Hatch End, North-West London, built around one belief — that every patient deserves to feel genuinely looked after from the moment they get in touch to the moment they leave.We specialise in nervous patient care, dental implants, cosmetic dentistry and Invisalign.We are a small, close-knit team with exceptionally high standards. We are not a dental chain. We are not a volume practice. We are a premium clinic that takes pride in doing things properly — and we are looking for someone who shares that pride.The roleThis is not a standard receptionist position.You will be the first voice a patient hears when they call us, the first face they see when they walk through the door, and the person responsible for guiding enquiries through from initial contact to booked consultation. You will play a central role in the growth of the practice — and the right person will be recognised and rewarded for that contribution.Your days will be split between creating a warm, exceptional front-of-house experience and managing lead follow-up, patient coordination and treatment bookings.What you will actually be doing:Answering inbound calls from prospective patientsFollowing up enquiries from our website, social media and Google within minutes of them arriving.Managing our patient CRMCoordinating treatment consultationsPresenting treatment plans and introducing finance options to patients in a confident, caring, and completely un-pressured wayWelcoming patients at reception, managing the appointment diary, handling confirmations and reminders, and ensuring the front-of-house runs smoothlyBeing a genuine ambassador for the Aqua Dental brand — everything you say and do reflects who we areWhat we are looking forYou do not need a dental background. You do need to be exceptional with people.The right person for this role has a natural warmth that patients respond to immediately. They are confident discussing money and treatment costs without being salesy or pushy. They are organised enough to manage a detailed CRM and are competent with using a computer. And they genuinely care about the people they are looking after. We are looking for someone who is willing to learn and grow with the team.We are specifically interested in candidates who come from private healthcare, aesthetics clinics, high-end hospitality, or any role where building trust and guiding people through a considered purchase was central to the job.You will be brilliant at this role if you:Have worked in a patient-facing or client-facing role in a premium environmentAre genuinely warm on the phoneCan discuss fees and payment options confidently without making people feel pressuredAre highly organised and take pride in following up consistently and thoroughlyThrive in a small, close-knit team where everyone matters and everyone contributesHave a genuine interest in people and their wellbeing — not just completing tasksAre ambitious — this role has clear progression as the practice growsWhat we offerFrom £26,000 base salary depending on experiencePerformance bonus — rewarded directly for the consultations and treatments you help bring inA genuinely lovely place to work — small team, high standards, real pride in what we doFull training on our systems, processes, and patient communication approachClear progression — as the practice grows toward its ambitious revenue targets, so does this roleMonday to Friday — no weekends initially, with optional Saturday sessions introduced as the practice expandsA chance to be part of something that is genuinely building toward something significant — this is not a job where you are just filling a seatHow to applyPlease send your CV and a short covering note — no more than a paragraph — telling us about a time you helped someone feel at ease about something they were nervous or uncertain about. We read every application personally.We are interviewing as applications come in and will move quickly for the right person.