Patient Experience Officer

Shift Clinics is looking for a Patient Experience Officer to join our Operations team in Riyadh. This role is responsible for managing day-to-day reception activities while ensuring every patient and visitor receives a professional, welcoming experience.

Key Responsibilities

Serve as the first point of contact for patients and visitorsManage bookings, inquiries, and patient data across multiple channelsHandle payments, daily reporting, and financial accuracyPromote clinic services and packagesSupport smooth patient flow across departmentsMaintain a clean, organized, and patient-ready reception area

Requirements

Bachelor’s degree2-3 years of experience in front desk, reception, or customer serviceExperience in healthcare institutions, clinics, or hospitalsStrong computer and communication skillsCustomer focus – understands and meets internal and external needsFluent in English and ArabicFlexible to work in rotating shifts