Patient Experience Supervisor

We are seeking a dedicated and service-oriented Patient Experience Supervisor – OP to oversee outpatient patient experience and complaints management. This role ensures high-quality service delivery and serves as the key point of contact for patients, staff, and stakeholders.✅ Key ResponsibilitiesManage daily outpatient and call center operationsEnsure a seamless patient journey (registration, insurance, appointments, billing)Perform HIMS registration and coordinate with RCM for insurance approvalsMaintain accurate patient records and compliance standardsCoordinate scheduling, admissions, transfers, and patient servicesMonitor KPIs (LOS, Bed Management, JAWDA) and prepare reportsHandle complaints, escalate issues, and drive service improvementsOversee VIP patient coordination and ensure premium service experience👥 Leadership & Team ManagementSupervise staff performance and service qualityProvide coaching, feedback, and performance supportManage staff scheduling and ensure proper coveragePromote a culture of excellence and patient-centric care🎓 Education & QualificationsBachelor’s Degree in Business, Healthcare, or related fieldMinimum 2+ years of relevant experience in patient experience or healthcare operationsExperience in patient relations / service excellence requiredMandatory: TrackCare system experience