Patient Experience Team Member

About the CompanyDiversified Integrated Sports Clinic (DISC) is a leading multidisciplinary healthcare provider across the UAE (Dubai: DHCC and JLT, and Abu Dhabi) and Kuwait. We bring physiotherapists, chiropractors, sports medicine specialists, and allied health professionals together under one roof, because integrated care delivers better outcomes for our patients.About the RoleAs our Patient Experience Team Member, based at our Dubai (DHCC & JLT) clinics, you'll be the vital link between DISC's clinical team, our patients, and their families throughout the care journey. You'll manage the full patient experience — from first contact and appointment scheduling to treatment and follow-up — and support patients with questions about their treatment plans, appointments, records, and insurance details.ResponsibilitiesAct as the first point of contact for patients, addressing inquiries and concerns promptly and professionallyGuide patients through appointments, procedures, and follow-ups, ensuring they feel comfortable and well-informedSchedule and confirm patient appointments, coordinating with providers to minimize wait times and ensure timely careManage rescheduling, cancellations, and reminders to maintain an organized workflowMaintain accurate patient records, including personal information, medical history, and treatment detailsVerify insurance details and handle pre-authorization processesLiaise between patients, families, and the medical team to ensure clear communicationMonitor patient satisfaction metrics and help develop strategies to enhance the patient experienceQualificationsMinimum three years' experience in a patient-facing role in healthcare or a similar environmentStrong communication, interpersonal, and problem-solving skillsA detail-oriented, organized approach, with the ability to multi-task in a fast-paced environmentA self-driven approach to managing and prioritizing patient needs to resolve issues promptlyExcellent verbal and written communication skills in EnglishRequired Skills3+ years' experience in a patient-facing healthcare roleProficiency in healthcare management software (EMR/EHR systems)Strong organizational and multi-tasking abilitiesExcellent English communication skillsHigh school diploma or equivalentPreferred SkillsBachelor's degree in healthcare administration or a related fieldExperience liaising with multidisciplinary clinical teamsFamiliarity with patient satisfaction and experience improvement initiativesOur valuesLearning – We grow through curiosity and knowledge-sharingIntegrity – We do the right thing, even when no one's watchingTeamwork – We are stronger and better togetherPlease note that only successful candidates will be contacted.