Patient Growth Team Lead

Sales • Patient Experience • Patient Retention • Leadership📍 Symmetry Recovery Clinic – DubaiAbout SymmetrySymmetry is an international rehabilitation clinic specialising in musculoskeletal medicine, spinal rehabilitation, biomechanics, posture correction and movement recovery.Our mission is simple: identify the root cause of pain, restore movement and help people achieve long-term health.We don’t simply sell treatment programmes.We help patients understand their condition, make confident healthcare decisions and complete a structured rehabilitation journey that delivers real results.As our clinic continues to grow, we are building our Patient Growth Department — a dedicated commercial team responsible for patient communication, treatment conversion, retention and long-term patient relationships.We are looking for an ambitious Patient Growth Team Lead to build this department from the ground up.This is not a traditional call centre position.This is a hands-on leadership role inside the clinic, working alongside doctors, physiotherapists, reception and management to ensure that every patient receives exceptional communication and the opportunity to begin the treatment they truly need.Your MissionYour mission is simple:Help more patients start treatment and successfully complete their rehabilitation journey.You will personally work with patients, improve communication standards, increase treatment programme conversion, reduce patient drop-off and gradually build one of the strongest Patient Growth departments in healthcare.Key ResponsibilitiesPatient Communication & Sales* Communicate with patients following their medical consultation.* Help patients understand their diagnosis and recommended treatment programme.* Guide patients towards the most appropriate rehabilitation solution.* Handle objections professionally and confidently.* Improve consultation-to-treatment conversion.* Support doctors and physiotherapists by ensuring clear patient communication.* Deliver an exceptional patient experience throughout every stage of the patient journey.Patient Retention & Reactivation* Follow up with patients who postponed treatment.* Re-engage inactive patients.* Contact patients who attended consultations but did not start treatment.* Work with cancelled appointments and no-shows.* Understand why patients choose not to continue treatment.* Collect valuable patient feedback.* Build long-term patient relationships that improve retention and lifetime value.CRM & Patient Pipeline* Take ownership of the patient conversion pipeline.* Ensure every enquiry receives timely follow-up.* Maintain accurate CRM records.* Monitor daily conversion performance.* Identify bottlenecks in the patient journey.* Prevent lead leakage.* Improve communication standards across every patient touchpoint.Sales Process Development* Improve sales scripts.* Create WhatsApp communication templates.* Develop structured follow-up sequences.* Improve patient communication standards.* Support the launch of new treatment programmes.* Continuously improve patient conversion processes.Team DevelopmentAs the department grows, you will:* Recruit Patient Growth Specialists.* Train and coach new team members.* Review communication quality.* Listen to recorded calls and provide coaching.* Develop department standards and KPIs.* Build a high-performance sales culture.CollaborationYou will work closely with:* Doctors* Physiotherapists* Reception Team* Marketing Team* Clinic Growth Manager* Clinic ManagementYour workplace is inside the clinic, allowing you to work directly with patients, support the clinical team and continuously improve the patient experience.Who We Are Looking For* Loves sales and communication.* Enjoys helping people make confident decisions.* Understands sales psychology.* Is commercially minded and highly organized.* Is confident handling objections.* Thinks like a business owner.* Takes ownership and responsibility.* Enjoys building new systems.* Is analytical, proactive and results-driven.* Wants to build a department rather than simply work in one.Healthcare experience is an advantage, but we also welcome candidates from premium hospitality, luxury retail, fitness, wellness and consultative sales environments.Success in This RoleWithin your first months, you will be expected to deliver measurable improvements in:* Consultation-to-treatment conversion.* Patient retention.* Programme renewals.* CRM performance.* Communication quality.* Patient satisfaction.* Revenue generated through patient conversion.As the department grows, your success will also be measured by the strength of the team you build.Compensation* Competitive fixed salary.* Attractive commission structure based on treatment programmes sold.* Monthly performance bonuses.* Excellent earning potential for top performers.Career GrowthAs Symmetry continues to grow, successful team members will have the opportunity to progress into:* Head of Patient Growth* Commercial Manager* Commercial DirectorWhy Join Symmetry?At Symmetry, we believe outstanding healthcare begins with outstanding communication.We are building a completely new Patient Growth Department, and this is your opportunity to play a key role from day one.If you enjoy sales, leadership, patient communication and building high-performing teams, while making a real impact on both patients and business growth, we would love to hear from you.