Patient Membership Coordinator - 257838

Position: Patient Membership CoordinatorCompensation: $31.00 – $34.00 per hourLocation: Newport Beach, CASchedule: Monday – Friday, 8:00 AM – 5:00 PMPosition OverviewThe Patient Membership Coordinator serves as the primary touchpoint for current and prospective members, delivering a seamless, concierge-level experience. This role manages member onboarding, membership billing logistics, and relationship maintenance while providing high-level administrative support to executive leadership.Key ResponsibilitiesMember Relations & OnboardingServe as the dedicated liaison for members, responding to practice inquiries via phone and email with a polished, high-touch approach.Guide prospective members through intake, schedule consultations, and coordinate physician introductions and office tours.Facilitate full new-member onboarding: execute contracts, capture payment details, request prior medical records, and build profiles across CRM, EHR, and accounting platforms.Welcome new members by preparing welcome materials, facilitating team introductions, and sending personalized correspondence.Conduct quarterly outreach to platinum members to track satisfaction; gather and communicate member feedback to leadership.Address service concerns promptly, escalating complex issues to the COO/Practice Director when necessary.Process membership disenrollments and assist leadership with exit interviews.Membership Billing & Account CoordinationPrepare and distribute recurring membership dues notices and invoices (monthly, quarterly, bi-annually, annually).Address billing inquiries and proactively resolve expiring payment methods to prevent coverage lapses.Manage past-due account outreach for balances 1–60 days overdue; escalate accounts 90+ days past due to executive leadership.Administrative SupportProvide direct operational and administrative support to the COO/Practice Director, including calendar management and meeting scheduling.Maintain organized physical and digital vendor files, administrative records, and internal documentation.Assist with weekly check runs, vendor payment coordination, and special operational projects.QualificationsRequired:Proven multi-year background delivering top-tier concierge customer service.Proficiency with CRM platforms, EHR systems, Microsoft Office Suite, and web research tools.Outstanding written and verbal English communication skills.Strong organizational, administrative, and multitasking capabilities with sharp attention to detail.Basic financial acumen with experience handling billing, invoicing, or payment processing.Preferred:Prior experience in healthcare, particularly within a concierge or private-pay medical practice setting.