Patient Services Supervisor

Key ResponsibilitiesSupervise the daily activities of the Patient Services and Front Desk teams.Ensure efficient patient registration, check-in, check-out, and appointment scheduling.Monitor patient flow and work to minimize waiting times.Ensure a high standard of customer service and patient experience.Handle patient inquiries, complaints, and escalations professionally and efficiently.Coordinate with physicians, nurses, and other departments to ensure smooth patient flow.Monitor staff attendance, performance, and productivity.Prepare staff schedules and ensure adequate front-desk coverage.Train and coach Patient Services staff on customer service and clinic procedures.Monitor patient satisfaction and identify opportunities for service improvement.Ensure accuracy of patient information and proper documentation.Coordinate insurance and billing-related matters when applicable.Prepare daily and monthly reports related to patient services and operational performance.Ensure compliance with clinic policies, procedures, quality standards, and healthcare regulations.Identify operational issues and implement appropriate corrective actions.Support the Operations Manager in achieving patient service and operational KPIs.Education & QualificationsBachelor’s degree in Healthcare Administration, Business Administration, Health Services Management, or a related field.A diploma in a relevant healthcare or administrative field may be accepted with relevant experience.Previous experience in patient services, customer service, front office, or healthcare operations is preferred.Strong communication, customer service, and problem-solving skills.Strong leadership and team-management skills.Ability to monitor staff performance and maintain high service standards.Proficiency in Microsoft Office and healthcare or clinic management systems.