Patient Services Supervisor

Company Description Silver Crescent General Polyclinic (SCGP) in Al Khobar is dedicated to providing high-standard therapeutic and medical services to its clients. The clinic focuses on delivering excellent care aligned with international standards and the regulations of the Saudi Ministry of Health. SCGP employs a specialized medical team and operates a 24-hour emergency department to ensure continuous access to care. The clinic’s mission is to maintain high client satisfaction through distinctive medical services and a commitment to ongoing improvement. SCGP strives to stand out in the healthcare sector while supporting patients in achieving a speedy recovery and long-term health.Role Description – Patient Services SupervisorThe Patient Services Supervisor is a full-time, on-site role based in Al Khobar, responsible for overseeing the daily operations of patient services and related administrative functions within the clinic. The role supervises reception, call center operations, patient affairs, and insurance approvals, ensuring efficient workflows, high-quality patient service, and compliance with clinic policies and procedures.The supervisor will lead and support the reception team (6 employees), call center team (2 employees), and insurance approval team (2 employees), while overseeing patient affairs services for approximately 1,000 patients per month. Responsibilities include monitoring staff performance, providing coaching and training, managing patient inquiries and complaints, coordinating appointments and registration, supporting efficient patient flow, and ensuring accurate patient records and documentation.The role also oversees the follow-up and coordination of medical equipment maintenance in collaboration with the relevant department managers, ensuring that maintenance needs are reported, tracked, and addressed in a timely manner. Additional responsibilities include coordinating with clinical and administrative teams, monitoring service quality and operational performance, identifying opportunities for improvement, and maintaining a welcoming, professional, and patient-centered environment throughout the clinic.QualificationsCandidates should possess strong supervisory skills, including team leadership, performance monitoring, and workflow coordination.Candidates should possess customer service and customer satisfaction skills to manage patient interactions, resolve concerns, and ensure a positive patient experience.Candidates should possess training skills to onboard, guide, and develop patient services staff in line with clinic standards.Candidates should possess excellent communication skills for clear, professional interaction with patients, families, and multidisciplinary teams.Relevant experience in a healthcare or clinic setting, especially in patient services or front-office operations, is highly beneficial.A diploma or bachelor’s degree in healthcare administration, business administration, or a related field is preferred.Strong organizational abilities, attention to detail, and proficiency with patient information systems or clinic management software are advantageous.Ability to work in a fast-paced environment, handle confidential information responsibly, and demonstrate cultural sensitivity with diverse patient populations.