Payment Specialist

Payment Processing Officer/ specialist

• Monitors payment channels (bank, gateways).
• Resolves payment failures and delays.
• Coordinates with banks and IT for issue resolution.

Job Description

The Payment Processing Officer is responsible for monitoring daily payment flows across various channels and ensuring the accurate and timely execution of transactions. This role requires close coordination with banks and technical teams to resolve issues efficiently.

Key Responsibilities

• Monitor real-time payment transactions across banking platforms and payment gateways.
• Identify, log, and resolve failed or delayed transactions.
• Collaborate with IT and bank representatives to resolve integration or channel-related issues.
• Maintain accurate payment logs and documentation.Qualifications Required:
• Bachelor’s degree in finance, Accounting, Business Administration, Information Systems, or a related field.
• Basic understanding of banking systems, payment gateways, and financial operations.
• Knowledge of payment regulations and compliance standards is a plus.________________________________________Experience Required:
• 2–4 years of experience in payment processing, banking operations, or financial transaction monitoring.
• Hands-on experience with:o Banking platforms and/or payment gateway toolso Identifying and resolving failed/delayed transactionso Coordination with IT teams and external banking partnerso Experience in maintaining operational logs, reports, and documentation.Payment Operations Manager (Team Lead)
• Leads the team and oversees end-to-end payment operations.
• Coordinates with business and IT stakeholders.
• Manages escalations and reports performance to senior management.

Job Description

The Payment Operations Manager leads the end-to-end payment operations team, ensuring smooth execution of all payment activities. This role acts as the bridge between the business, IT, and banking partners, while managing escalations and reporting performance metrics to senior leadership.

Key Responsibilities

• Lead and manage the Payment Team, providing direction and support.
• Oversee payment processing, reconciliation, reporting, and issue resolution.
• Coordinate with internal departments (Finance, IT, Taxpayer Services) and external stakeholders (banks, vendors).
• Monitor SLA compliance and manage escalations.
• Prepare and present periodic performance and risk reports.Qualifications Required:
• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.(Master’s degree or MBA is a plus.)
• Professional certifications such as CAMS, CIMA, or CPA are advantageous.________________________________________Experience Required:
• 7–10 years of experience in payment operations, banking, or financial services.
• Minimum 3–5 years of leadership experience managing a payment or finance operations team.
• Proven experience in:o Payment processing and reconciliationo Working with ERP/financial systems and payment platformso Interdepartmental coordination (especially with Finance, IT, and external banks/vendors)o Handling SLA monitoring, issue resolution, and performance reportingRefund Analyst
• Examining taxpayers accounts to identify overpayments or credit balances eligible for refunds.
• Preparing documentation, obtaining approvals, and ensuring refunds are processed according to company policies and regulatory requirements.
• Matching refund requests with payments, resolving discrepancies, and maintaining accurate records of all refund activities.

Job Description

Refund Analyst ensuring accuracy and compliance with policies and regulations. analyze Taxpayer accounts, verify overpayments, and reconcile refund batches, while maintaining detailed records. collaborate with other teams, generate reports, and contribute to process improvements.

Key Responsibilities

• Reviewing and analyzing the refund requests.
• Preparing documentation, obtaining approvals.
• Reconciling discrepancies and keeping accurate refund records.
• Working with billing, collections, and other teams to address refund-related issues and improve processes.
• Identifying opportunities to improve refund processing efficiency and implementing solutions.Qualifications Required:
• Bachelor’s degree in Accounting, Finance, or a related field.(A professional certification such as CPA, CMA, or ACCA is a strong advantage.)
• Solid understanding of:o Financial accounting principleso Refund processing and reconciliationo Audit standards and internal financial controlso Excellent verbal and written communication skills for interacting with taxpayers, Banks, and internal teams
• Familiarity with ERP systems such as SAP (especially modules like FI or PSCD).________________________________________Experience Required:
• 3–5 years of experience in financial operations, accounting, or audit, preferably in a payment-intensive or ERP-integrated environment.
• Proven experience in:o Validating financial entries related to payments and clearingso Working closely with reconciliation and audit teamso Preparing and presenting financial data for audit and complianceo Identifying and advising on control improvements and financial best practices