Payments & CRM Officer

We are looking for a detail-oriented and organized Payments & CRM Officer to join our team. The role is responsible for maintaining accurate and up-to-date CRM records, ensuring data quality, and supporting the Leasing Progression team by reducing administrative workload and resolving CRM-related requirements.The ideal candidate will have strong attention to detail, excellent organizational skills, and the ability to work accurately with large volumes of information and documentation.Key ResponsibilitiesUpdate and maintain leasing deal records in the CRM system.Enter, update, and correct deal information based on approved documents.Verify CRM information against IDs and official supporting documents.Identify, flag, and coordinate the correction of data discrepancies.Upload, organize, and maintain required deal documentation.Ensure all mandatory CRM fields are completed accurately.Maintain cheque and payment information where applicable.Support the preparation of operational reports and dashboards.Conduct data-quality checks on completed leasing deals.Support LPOs with CRM-related issues, updates, and corrections.Ensure records are complete, accurate, and properly maintained for audit and reporting purposes.Follow established processes and ensure all updates are completed within the required turnaround time.RequirementsPrevious experience in CRM administration, data entry, payments, leasing administration, real estate operations, or a similar role is preferred.Strong attention to detail and accuracy when working with data and documents.Good understanding of CRM systems and data management.Strong organizational and time-management skills.Ability to identify discrepancies and follow up on required corrections.Comfortable working with documents, IDs, payment information, and confidential records.Good communication and coordination skills.Proficiency in Microsoft Office, particularly Excel, is an advantage.Ability to manage multiple tasks and meet deadlines in a fast-paced environment.Fluency in English is required.What We’re Looking ForWe are looking for someone who is highly organized, detail-oriented, accurate, and process-driven. The successful candidate will take ownership of CRM data quality and ensure that leasing records and supporting documents are complete, accurate, and ready for reporting and audit purposes.