Payroll support

Key Responsibility: • Support clients on phone, email or remote support tools in using and deriving maximum value from the application • Acquire and maintain a comprehensive understanding of greytHR - in terms of usage, configuration, implementation and value • Proactively build strong customer relationships • Understand client requirements, configure the greytHR application to address these requirement, port client data, provide user training and support the client in implementing the application in their organization in a time bound and professional manner • Solutionize either through configurations or workarounds to address client specific requirements • Develop competence in the use of all the information systems used in implementation of the application • Ensure all project related activities are completed so as to enable the organization to continuously track and improve the support process Tools experience if any: • Experience in GreytHR & Zendesk Qualification and Experience: • Any Graduate with 2+ years of experience in a customer support role in payroll with high client interaction preferably with domestic clients • Excellent client handling skills • Domain knowledge in Indian Payroll is mandatory • Thorough knowledge of Indian Payroll statutory compliance will be an advantage • Highly Customer Focused with ability to listen and engage customers to achieve desired outcome • Excellent verbal and written English communication skills • Excellent skills on effective telephone and email communication • Apart from English, familiarity in either Hindi, & other language's would be added advantages High degree of patience Benefits: • Excellent Opportunity to be involved in high impact work and progressive learning environment. • Great team members & energy filled work environment. • Competitive salary. External Skills And Expertise • Indian Payroll Knowledge • Good Written & Verbal Communication • Experience into Customer Support