Payroll support

About Department: Helpdesk SBU, mainly helps the clients from India region in resolving the queries they have. Queries will be resolved through ticketing system. Position Purpose : Handle the number of queries that are coming in the form of tickets & give the right solution to it after discussing it with the internal team. Preferred Functional Knowledge: • Indian Payroll Knowledge • Good Written & Verbal Communication • Experience into Customer Support Key Responsibility: • Support clients on phone, email or remote support tools in using and deriving maximum value from the application • Acquire and maintain a comprehensive understanding of greytHR - in terms of usage, configuration, implementation and value • Proactively build strong customer relationships • Understand client requirements, configure the greytHR application to address these requirement, port client data, provide user training and support the client in implementing the application in their organization in a time bound and professional manner • Solutionize either through configurations or workarounds to address client specific requirements • Develop competence in the use of all the information systems used in implementation of the application • Ensure all project related activities are completed so as to enable the organization to continuously track and improve the support process Tools experience if any: • Experience in GreytHR & Zendesk