People Operations Senior Office

Job PurposeThe People Operations Senior Officer supports end-to-end People & Culture operations for the UAE employee population, with a strong focus on retail and frontline employees. The role manages day-to-day employee lifecycle activities, frontline recruitment, payroll preparation and validation, employee relations, and HR data accuracy, while acting as a key People & Culture contact for employees and managers.Key ResponsibilitiesPeople Operations & Employee LifecycleManage day-to-day People & Culture operations across the employee lifecycle, from onboarding through offboarding.Maintain accurate employee records, HR master data, documentation, and digital personnel files.Track probation periods, contract updates, document expiries, leave records, and other employee lifecycle requirements.Coordinate onboarding and offboarding activities to ensure a smooth and timely employee experience.Act as a key People & Culture point of contact for employees and managers, providing guidance on HR processes and policies.Conduct regular store visits and provide hands-on HR support to frontline employees and store management.Recruitment & Workforce SupportManage end-to-end recruitment for retail and frontline positions, including high-volume hiring requirements.Source, screen, interview, and assess candidates based on role requirements, sales capability, communication, presentation, and customer orientation.Partner with store and business managers to understand hiring needs and ensure timely recruitment.Maintain recruitment trackers and ensure consistent follow-up throughout the hiring process.Support workforce requirements and employee movements across stores as needed.Payroll & HR Data ManagementPrepare and validate monthly payroll inputs, including attendance, leave, salary changes, allowances, deductions, and other payroll-related information.Review salary prorations, leave calculations, and final settlements to ensure accuracy.Reconcile employee and payroll data and identify discrepancies before payroll processing.Maintain accurate HR master data to support payroll, reporting, compliance, and HR systems.Prepare regular HR reports and employee data analysis as required.Employee Relations & EngagementHandle day-to-day employee concerns and employee relations cases in a professional and objective manner.Gather facts, maintain appropriate documentation, and support investigations when required.Identify matters requiring escalation and coordinate with People & Culture management on sensitive or complex cases.Support managers in addressing employee concerns and maintaining a positive working environment.Assist with employee engagement and culture initiatives across the retail population.HR Systems & DigitalisationSupport the use, implementation, and continuous improvement of HRIS and other People & Culture systems.Participate in system testing, data validation, and HR workflow testing when required.Support the transition from manual trackers and processes toward structured HR systems and automation.Maintain high standards of data accuracy and confidentiality across HR systems and records.Qualifications & ExperienceBachelor’s degree in Human Resources, Business Administration, or a related field.4–6 years of experience in HR / People Operations, preferably within retail, hospitality, beauty, fragrance, fashion, FMCG, or another frontline environment.Hands-on experience in retail/frontline recruitment, payroll preparation, employee lifecycle management, and employee relations.UAE HR experience is strongly preferred; GCC exposure is an advantage.Strong proficiency in MS Excel and familiarity with HRIS / ATS systems.Strong communication, organizational, problem-solving, and data management skills.English proficiency is required; Arabic is strongly preferred.