Personal Banker (Teller)

Position DescriptionThe primary purpose of the positions within the Personal Banker Job Family isto contribute to the overall success of 1st State Bank by delivering exceptional customer service.These positions are the face of 1st State Bank and will ensure the care of our customers is the toppriority in each interaction. Personal Bankers grow to be knowledgeable and have a deepunderstanding of both business and personal accounts and services, in order to provide real adviceand solutions, tailored to the customer’s individual needs.Position SummaryThis position will establish a basic knowledge and understanding of bothbusiness and personal accounts and services, with little to no experience previous, whilecontinuing to develop in the Personal Banker role. As Personal Banker I, this position will possessstrong customer service skills. Process transactions in Integrated Teller. Count and balance a cashdrawer. Learn SCO to process proof. Work closely with customers to resolve issues and deepenrelationships.Duties/ResponsibilitiesComplete customer transactions accuratelyMaintains and balances a cash drawerAssists with, and simplifies problem resolutionAssists with branch operational activities and responsibilitiesActively works to retain and deepen existing customer relationships by understanding their realneeds and providing real solutionsContact customers in various ways, including telephone, email, and in-person visits, forfollow-up and for pursuing new opportunitiesCompletes scheduled training and reviews updates to stay current with policies, procedures,compliance and industry changesProcesses proof work through back counter capture softwareUnderstand electronic banking options and assist customers with online banking, bill pay, andmobile bankingIdentifies and refers business opportunities to business lenders, cash management, mortgagelenders, and public fundsSupports a friendly and inviting atmosphere at the branch for fellow employees andcustomersFacilitate the cleaning needs of the branch location, providing a safe and sanitary environmentfor employees and customers. Tasks will include, but not limited to the basic cleaning ofvacuuming, mopping, dusting, disinfecting, bathrooms, etc.Performs other duties as assigned.Follow 1ˢᵗ State Bank policies, procedures, compliance, and security practicesconsistentlyRequired Skills/AbilitiesStrong customer service orientationExcellent written and oral communication skillsStrong attention to detailMust be a team player, willing to help out where ever there is a needDemonstrated analytical and problem-solving skillsAbility to think creatively about business challenges and demonstrate initiativeAbility to maintain confidentialityTime management skills, able to prioritize tasks and multi-task successfullyProficient with Microsoft Excel, Word and Power Point.QualificationsCustomer service experience (preferred)Cash handling experience (preferred)High School or GED (required)