Personal Banking Executive, Premier Relationship - Contact Centre and Remote Channel

GCB 7 Some Careers Open More Doors Than Others.If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.Retail Banking and Wealth (RBW) Hong Kong helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities, and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors, and entrepreneurs. Retail Banking and Wealth has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of retail banking and wealth capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.We are currently seeking a high calibre professional to join our team as a Personal Banking Executive, Premier Relationship - Contact Centre and Remote Channel.In This Role You WillHandle inbound calls and provide high-quality service to Top-tier customers by effectively resolving their enquiries, and deliver professional written communication via digital service channels to ensure a high level of customer satisfactionInterpret and analyze customer enquiries from vocal and digital channels to understand their needs while actively listening to provide tailored recommendations and offer appropriate financial products, services, and solutionsAchieve individual performance expectation, develop your career with a clear progression pathBenefit from extensive training, learning opportunities, support from your peers and managers and exposure to a wide variety of financial products, services and technologies To Be Successful You Will NeedHigher Diploma or aboveFluency in Cantonese, English and Mandarin and ability to read and write in Chinese and EnglishStrong written communication skills in local language and English with good use of grammar and vocabulary to effectively service customersProficiency in navigating through multiple digital platforms and applications with minimum typing speed of 30 words per minute in Traditional ChineseCandidates should be computer literate and capable of using and navigating through multiple computer systems and applicationsBanking experience is not essential. We will provide comprehensive training to help you progress in your career and gain your professional licensing qualificationsCandidate with customer service experience, and a license holder of HKSI 1,7,8 or IIQE 1, 2, 3, will be considered for a Senior Wealth & Personal Banking Executive roleFresh graduates are welcome