Personal Shopping Expert - Babyshop

The Personal Shopping Expert (PSE) is responsible for delivering a premium and consistent personal shopping experience across the store. The role focuses on building a loyal client base, driving sales performance, and enabling seamless cross-store customer engagement through strong collaboration, product expertise, and clienteling.Service & SalesListen well and communicate clearly to customers across assigned store/channelBuild and manage a portfolio of loyal & repeat customers across the storeDrive ATV and sales performanceDeliver a consistent, high standard of customer service experienceProvide a seamless, easy, and inspiring omnichannel shopping experienceMake personalized recommendations (suggestive selling & upselling across the stores) based on deep customer insightsTake initiative to proactively connect with customers (appointments, follow-ups, remote selling where applicable)Collaborate with store teams to ensure customer needs are fulfilled even when stock is unavailable in one store (cross-store fulfilment)Meet individual sales targets through cross-sellingEnsure high standards of customer care, exceeding expectations across all touchpointsMaintain confidentiality of customer informationComply with all store policiesCoordination & Store CollaborationWork across multiple departments within the store, planning visits and customer engagements effectivelyBuild strong relationships with store managers and teams to gain alignment and supportAct as a bridge between store and customers, enabling cross store selling, product movement, reservations, or customer referralsEnsure consistency in service standards and customer experienceSupport stores during peak periods, events, or high-value customer interactionsShare best practices across stores to elevate overall performanceCustomer Relationship ManagementMaintain a centralized database of customer profiles (preferences, purchase history, feedback)Advise on promotions, fast-selling lines, and customer trends acrossMaintain strong knowledge of merchandise across the store and curate tailored shopping experiencesProvide insights on customer preferences (likes, dislikes, feedback) to relevant departments and develop strong relationships with the customersOperational ExcellenceEnsure smooth coordination for inter-store stock transfers or reservationsTrack personal performance across stores and identify growth opportunitiesEnsure proper handling of unsold goods and coordination with respective store teamsSupportAdvise on promotions, fast-selling lines, and customer trends Maintain strong knowledge of merchandiseProvide insights on customer preferences (likes, dislikes, feedback) to relevant departmentsIdentify gaps in assortment or service across the store and suggest improvementsKey Performance Indicators100% store achievements on PSE Target for assigned store