Pharmacy Support Representative

CADENCE RXNot just another PBM Founded in early 2019, Cadence Rx launched an industry-leading peer-to-peer prescription platform created to elevate our clients’ experience within the workers’ compensation market. These goals are achieved through agile responsiveness, advanced technology, and true transparency. Cadence Rx, Inc. is a privately held business based in Tampa, Florida. We are a nationally recognized woman-owned business exclusively serving the national workers’ compensation market. Cadence Rx is an agile and entrepreneurial enterprise led by a dedicated team of industry professionals who share extensive workers’ compensation knowledge, pharmacy expertise, and experience in offering a high-touch customer service model.Cadence RX is looking for Pharmacy Support Representatives to join our diverse teams to make innovation possible.Position Summary:A Pharmacy Support Representative assists with resolving business related cases by taking the necessary workflow steps. Responsibilities include making outreaches to the pharmacy to complete tasks such as, provide billing information, process pending medications, and update pharmacy information.

Roles and Responsibilities

Work in designated queues to complete business-related tasksHandle call back cases to coordinate with pharmacy to process pending approved medicationsIdentify and prioritize cases that need immediate action and / or escalationAssist pharmacies with updating payers’ billing informationDocument and update records in Microsoft Dynamics 365Consistently meet required metrics while maintaining quality standardsAdhere to all company policies and procedures, and local, state and federal laws and regulationsOther duties as assigned

Qualifications

College graduate of any 4-year course, allied health course is an advantageMinimum 2 years of customer service experience in any field requiredExperience in US Healthcare and Workers’ Compensation is an advantagePrior knowledge of US pharmacy procedures, medical terminology, and the use of common medications preferredKnowledge of HIPAA principles and standards is an advantageProficiency in Microsoft suite of products specifically Word, Excel and Outlook preferredExposure to Microsoft Dynamics 365 is an advantageMust have excellent organizational, communication and customer service skillsKeen attention to detailExcellent follow-through abilities and ability to coordinate several items simultaneouslyExercise considerable discretion, maintain confidentiality and practice independent judgmentWork as a team player in conjunction with all areas of the organizationPractice professional phone etiquetteDemonstrates initiative to proactively solve issues with minimal supervisionTyping speed of > 45 words per minute preferredWilling to work any assigned shift during a work week in Makati City