Phone Support Specialist - Arabic

About the roleOur Customer Support team is the first point of contact for millions around the world, delivering fast, thoughtful help when it matters most. They're the voice of our customers, working closely with product teams to improve experiences and keep wow-level service at the heart of Revolut.We’re looking for an Arabic-speaking Support Specialist to take ownership of customer issues, think deeper to find solutions, and contribute to the way we support our customers every day.To support our 24/7 coverage, this role may include night and weekend shifts, which are fully compensated.Up to shape what's next in finance? Let's get in touch.What you'll be doingProviding customers with a seamless experience to ensure confidence in using our featuresDelivering outstanding customer support over the phoneRepresenting Revolut by ensuring professional and consistent communication with customersCollaborating with international teams to resolve customer issuesWhat you'll needA bachelor's degree (must be able to provide at least a provisional certificate)18+ months of customer service experienceFluency in English (C1+ level)Fluency in Arabic (native level)Excellent verbal and written communication skillsThe ability to explain complex issues in an easy and understandable mannerGreat numeracy, analytical, and IT skillsImpeccable attention to detailTo be driven and self-motivated with a highly flexible team player attitudeAn independent problem-solving approachBuilding a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.Important notice for candidates:Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles.• Only apply through official Revolut channels. We don’t use any third-party services or platforms for our recruitment.• Always double-check the emails you receive. Make sure all communications are being done through official Revolut emails, with an @revolut.com domain.We won't ask for payment or personal financial information during the hiring process. If anyone does ask you for this, it’s a scam. Report it immediately.By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Revolut. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Revolut may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Revolut's Candidate Privacy Notice