Plant Quality Manager

Mission:To ensure the consistent production of high-quality products by establishing and maintaining robust quality systems, driving continuous improvement, and ensuring compliance with regulatory and customer requirements while fostering a culture of accountability and operational excellence.

Responsibilities

Quality Management & Department LeadershipManage the Quality team and lead the company in achieving the defined Quality mission.Organize, monitor, and review Quality Department activities and performance, with special focus on customer-related activities.Define and manage the company’s Quality Assurance and Improvement Plan according to Process P-10.Ensure quality routines are in place for monitoring internal and external quality aspects to achieve targets and KPIs.Ensures the quality system is established, implemented, and maintained in accordance with TS 16949 requirements.Reports on the performance of the Quality System to upper management for review and as a basis for improvement to the quality system.Customer Quality & EscalationReview customer B2B portals to monitor customer satisfaction and quality KPIs.Lead customer complaint resolution and define improvement actions as necessary.Monitor customer satisfaction status and ensure compliance with customer-specific requirements and KPIs.Lead escalation topics with customers as required.Lead Red Table meetings to ensure proper management and closure validation of customer claims and complex internal issues.Supplier QualityParticipate in supplier satisfaction evaluation through monitoring of Supplier Quality Performance (SQP).Support supplier quality escalation activities when required.Lead escalation topics with suppliers as needed.Non-Conformity & Corrective ActionsIdentify, manage, and resolve internal and external non-conformities related to products and processes, including rejects and rework activities.Ensure implementation of corrective and preventive actions according to established procedures.Manage non-conforming materials, including blocking, analysis, and final disposition (rework, internal rejection, or elimination).Quality Performance & KPI ManagementMonitor, analyze, and report Quality Department indicators and KPIs.Participate in monthly Project Quality Follow-up (PQF) reviews and present quality performance results.Support action plans to ensure alignment with quality objectives and strategic goals.Participate in Steering Committee reviews to report quality performance and define actions.Cost of Quality ManagementManage Quality and Non-Quality Costs, ensuring monthly calculation and consolidation in ERP systems.Supervise cost evolution reporting and support action plans to improve quality results.Training, Communication & Quality CulturePromote quality culture, customer objectives, and customer requirements across departments.Promote continuous improvement and customer satisfaction through regular communication.Assess staff competencies against job descriptions and training plans.Define and formalize training plans to address competency gaps and support multiskilling development.Internal Coordination & ReportingAct as the communication channel with related Quality operations (BUs) and corporate departments.Ensure the Quality Department structure and routines are defined and executed according to established standards.Manage departmental UET indicators, 5S references, and team performance reviews.What we are looking for:Educational Requirements:College Degree on Mechanical, Industrial or similar subject (minimum four (4) year degree).ASQ CMQ/OE or CQE, desiredMaster Degree, optionalAdditional Experience, Skills, Knowledge & Abilities:Spanish language, desiredMinimum of 10 years’ experience as Quality Engineer, Supplier Quality, Quality Systems or Manufacturing processes focus on Quality Principles5 years’ experience required (Management experience preferred)Knowledge in Quality Systems and Internal Auditing.At least 5 years in automotive manufacturing environment as Tier 1 or working with one of the OEMCore AIAG Quality Training (PPAP, MSA, Control Planning, FMEA, SPC)Physical Demands – basic computer work, standing and sitting in office and manufacturing plant environment, may require material lifting and movement manually.Travel – Approximately 10% and is subject to change based upon customer needsDomestic Travel within the US: 20%International Travel: Up to 10%