Player Support Specialist [Taiwan Market]

Job Responsibilities

• Support game creators with enquiries and account-related issues.
• Respond to creators based on approved FAQs and process guidelines.
• Handle mainly non-voice support and administrative coordination.
• Manage multiple support requests across different channels.
• Support Discord community or group management when required.
• Maintain accurate case records and documentation.
• Work with internal teams to resolve creator issues.
• Provide professional and clear communication to creators.
• Work on rotational shifts within the project operating hours.Qualifications
• Minimum 1 year of customer service or support experience.
• Experience in gaming, creator support or UGC environment is preferred.
• ARPG gaming experience and good understanding of gaming terminology.
• Experience managing Discord groups or communities.
• Good Microsoft Excel and documentation skills.
• Good communication and customer service skills.
• Able to manage multiple tasks in a fast-paced environment.
• Good problem-solving and attention to detail.
• English B2 level or above.
• Mandarin B2 level or above.
• Minimum High School Diploma or Bachelor's Degree in any field.