Policy Administration Team Leader – Health Insurance

Job Summary :We are hiring a Policy Administration Team Leader to lead our health insurance onboarding, pre-inception, policy maintenance and contracting operations. You will manage a high-performing team, protect SLA and quality standards, and keep every transaction accurate and compliant with regulatory requirements.

Key Responsibilities

Supervise and coordinate onboarding, pre-inception, administrative and contracting activitiesCoach team members side-by-side and remotely to improve productivity and transaction qualityAllocate resources and skills across workloads, especially during peak periodsMonitor SLA, turnaround time, cycle time, quality and productivity, and drive corrective actionBuild a positive, collaborative, high-performance cultureEnsure timely, accurate execution of onboarding, maintenance and contracting across all lines of business and channelsReview documents for completeness and accuracy before system entrySupport policyholders, brokers and intermediaries with full administrative serviceUpload member data files to regulatory systems in line with applicable directivesTranslate policy contracts and marketing collateral where requiredRun quality assurance checks and maintain audit-ready recordsSupport internal and external audits, inspections and investigationsIdentify, document and close process, system and control gapsTrain new recruits and run competency assessmentsRun training needs assessments and deliver system, process and product trainingSupport change requests, system testing and process-improvement projectsReport on team performance, SLA and compliance to senior management

Requirements

Bachelor's degree in Business Administration, Healthcare Management or a related field5+ years in policy administration within medical or health insuranceStrong knowledge of health insurance policies and regulatory requirementsProven team leadership, coaching and performance assessment experienceExperience in onboarding, pre-inception and/or contracting activitiesProficiency in healthcare administration software and systemsStrong problem-solving skills and the ability to handle escalationsExcellent communication, organisation and attention to detailAbility to manage multiple priorities and tight deadlines