Policy Administration Team Leader – Health Insurance

Job Title – Policy Administration Team Leader – Health InsuranceType – PermanentSalary – Upto AED 9000Work Location – DubaiMandatory – 5-6 years of experience in medical/health insurance policy administration

Responsibilities

Lead and supervise the policy administration team, allocate workloads, monitor productivity and SLAs, and provide coaching, performance feedback, and guidance to team members.Oversee end-to-end health insurance policy administration, pre-inception, onboarding, policy maintenance, and contracting activities, ensuring accuracy and timely completion within agreed turnaround times.Review policy documents and member data for completeness and accuracy, maintain physical and electronic records, and provide administrative support to clients, policyholders, brokers, and intermediaries.Ensure compliance with health insurance regulations, internal policies, operational procedures, and quality standards. Support audits, inspections, and corrective actions to address process and control gaps.Monitor team performance, transaction quality, turnaround times, productivity, and service levels. Prepare regular operational and compliance reports and recommend process improvements.Identify training needs, onboard and train new team members, conduct competency assessments, and provide coaching to improve technical knowledge, service quality, and operational efficiency.Work with healthcare insurance administration systems to maintain accurate policy and member records, support system testing and issue resolution, and implement process, product, and regulatory changes.Coordinate with internal departments, brokers, intermediaries, and external stakeholders to resolve escalated issues, maintain service standards, and ensure smooth execution of policy administration activities.