Polish Speaking Customer Service Team Leader

Polish Speaking Customer Service Team LeaderLocation: Nottingham – HybridSalary: £32,000Contract: Permanent, Full-TimeWorking Pattern: 2 days office / 3 days working from homeWe are recruiting for a Polish Speaking Customer Service Team Leader to join an established international business in Nottingham.This is a hands-on leadership position managing a Customer Service team responsible for key customer accounts and order management. You'll be responsible for developing the team, maintaining excellent service levels and identifying opportunities to improve processes and the overall customer experience.The RoleYour responsibilities will include:Managing the day-to-day activities of the Customer Service teamCoaching, mentoring and developing team membersManaging performance and ensuring departmental KPIs and service levels are achievedOverseeing order book management, ensuring orders are processed, shipped and invoiced accuratelyBuilding strong relationships with key customer accountsHandling escalated customer queries and resolving complex issuesWorking closely with Sales, Credit Control, Logistics and other internal teamsMonitoring team performance and producing regular reportsEstablishing and managing SLAs and performance metricsOverseeing the training and onboarding of new team membersIdentifying and implementing improvements to customer service processesMaintaining high levels of team engagement and performanceAbout YouFluent Polish and English, both written and spokenPrevious experience managing or leading a Customer Service or Customer Experience teamStrong people management, coaching and development skillsExperience managing KPIs, SLAs and team performanceExcellent customer relationship management skillsConfident handling customer escalations and resolving problemsStrong communication, influencing and negotiation skillsHighly organised and comfortable managing competing prioritiesGood Microsoft Office skills, particularly ExcelExperience within a B2B, retail, wholesale or similarly fast-paced environment would be advantageousComfortable working within an international organisationAble to identify and implement improvements to processes and proceduresWhat's on OfferHybrid working = good work life balanceEmployee discountsDevelopment and progression opportunitiesInclusive, international working environmentBenefits associated with an established global organisationThis is a fantastic opportunity for a fluent Polish speaker with Customer Service leadership experience to take ownership of a team within an international business. If interested, please apply today.