Pool and Beach Club Manager

POSITION SUMMARYThe Pool & Beach Club Manager will be responsible for the complete operation, commercial performance and guest experience of the new luxury pool and beach venue at The Heart of Europe Island.This is a pre-opening leadership position. The successful candidate will not only manage the operation once the venue opens, but will be responsible for helping to build the business from the ground up, including developing the client base, establishing relationships with high-value guests and partners, creating operating procedures, developing service standards and preparing the team for opening.The role requires a strong combination of luxury hospitality, commercial sales, guest relations, beach club operations and team leadership.The ideal candidate should have experience working in a high-end beach club, luxury resort, pool club, restaurant or similar lifestyle venue and have an established network of relevant clients and industry contacts.KEY RESPONSIBILITIES1. Pre-Opening & Business DevelopmentTake an active leadership role in the pre-opening preparation of the Pool & Beach Club operation.Develop the operational concept together with the senior management.Establish operating procedures, service standards and guest journey standards.Assist in defining beach bed, pool bed, cabana, VIP and other revenue-generating products.Develop opening packages, minimum spends, guest policies and service procedures.Build a database of potential guests, VIPs, event organisers, and lifestyle contacts.Proactively introduce the new venue to potential clients before opening.Build relationships with luxury hotels, concierges, travel advisors, DMCs, private members' clubs, lifestyle companies and corporate partners.Develop a strong personal network capable of generating business for the venue.Support pre-opening events, previews, soft openings and VIP experiences.2. Commercial & Revenue GenerationTake direct responsibility for driving Pool & Beach Club revenue.Develop strategies to maximise occupancy of beach beds, pool beds, cabanas and VIP areas.Drive minimum spend and average spend per guest.Identify opportunities for upselling food, beverages, experiences, events and premium seating.Develop VIP and repeat-guest programmes.Monitor daily and weekly revenue performance against targets.Analyse occupancy, spend per guest, booking conversion and cancellation/no-show rates.Work closely with Reservations and F&B to maximise revenue.3. Client Acquisition & Relationship ManagementPersonally develop and maintain relationships with key clients.Build a structured CRM/client database with guest preferences, spending behaviour, visit history and contact information.Identify high-value and repeat clients and develop personalised engagement strategies.Generate new business through personal networking and external relationships.Develop partnerships with luxury hotels, concierge companies, travel agencies, DMCs, private aviation, yacht companies, lifestyle brands and event organisers.Ensure VIP guests receive highly personalised service.Maintain regular contact with key clients and actively encourage repeat visits.4. Daily OperationsManage the daily operation of the pool and beach areas.Ensure the venue is presented to luxury hospitality standards at all times.Manage guest arrival, seating, beach beds, cabanas, pool areas and service flow.Ensure smooth coordination between Pool & Beach, F&B, Reservations, Security, Housekeeping and Engineering.Monitor cleanliness, presentation, music, ambience, temperature, lighting and overall guest experience.Ensure all operational standards and safety procedures are followed.Manage guest complaints and service recovery professionally and immediately.Maintain a strong management presence on the floor during operating hours.5. Team LeadershipRecruit, train and develop the Pool & Beach team.Establish clear service standards and performance expectations.Conduct daily briefings and regular team training.Monitor grooming, appearance, behaviour and guest interaction.Develop upselling and sales skills within the team.Prepare staff schedules according to business demand.Monitor productivity and staffing levels.Create a culture of luxury service, ownership and commercial awareness.6. Events & EntertainmentSupport the development and execution of pool parties, beach events, VIP events and seasonal activations.Work with Marketing and F&B to create commercially successful events.Develop opportunities for private celebrations, corporate events and brand activations.Build relationships with event organisers, influencers, lifestyle brands and entertainment partners.Ensure events generate measurable incremental revenue.REQUIREMENTSMinimum 5 years' experience in luxury hospitality, beach clubs, pool clubs, resorts or premium lifestyle venues.Previous experience in venues of similar positioning (beach clubs, rooftop clubs, or lifestyle restaurants with strong bottle service) highly preferredStrong commercial and sales mindset.Proven ability to generate business and attract clients.Existing network of relevant luxury hospitality/lifestyle contacts is highly desirable.Strong understanding of VIP guest management.Excellent communication and interpersonal skills.Strong leadership and team-management capability.Experience with CRM and guest databases.Strong understanding of revenue generation and upselling.High level of personal presentation and professionalism.Ability to work flexible hours, weekends and public holidays.PERSONAL ATTRIBUTESThe successful candidate must be:Commercially drivenHighly connected and relationship-orientedGuest-focusedConfident and charismaticHands-onOrganised and detail-orientedStrong under pressureProactive rather than reactiveComfortable dealing with VIP and high-net-worth guestsAble to build a business, not only manage an operation