POS Field Technician

Company Description bluu™ is a comprehensive provider of payment processing, POS hardware and software, and related commerce solutions. The company offers integrated tools for online ordering and online appointment booking, supporting businesses in delivering smooth customer experiences. bluu™ also provides gift card and loyalty program solutions that help organizations increase customer retention and drive repeat business. As a one-stop shop, bluu™ focuses on simplifying technology for clients so they can manage payments, sales, and customer engagement through streamlined systems.Role Description The POS Field Technician is a full-time, on-site role based in Hackensack, NJ. This role is responsible for installing, configuring, and maintaining POS hardware and software at client locations, including terminals, peripherals, and payment processing equipment. The POS Field Technician performs on-site troubleshooting, diagnostics, and repairs, and collaborates with support teams to resolve technical issues promptly. Day-to-day tasks include conducting system tests, updating software, training end users on POS operation and best practices, and documenting service activities. The technician also assists with deployments of online ordering, appointment booking, gift card, and loyalty solutions, ensuring that all systems are integrated and functioning reliably.QualificationsStrong technical skills in installing, configuring, and supporting POS hardware and software systemsExperience with payment processing platforms and peripherals such as card readers, receipt printers, and network devicesAbility to diagnose and troubleshoot technical issues on-site, including basic networking and connectivity problemsSolid customer service and communication skills, with the ability to explain technical information clearly to non-technical usersComfort working in the field, traveling to client sites, and managing tasks independently with minimal supervisionBasic knowledge of online ordering, appointment booking, gift card, and loyalty program solutions is an advantageRelevant experience in POS support, IT field service, or technical helpdesk; industry certifications (e.g., CompTIA A+) are beneficialHigh school diploma or equivalent required; vocational or technical training in information technology or electronics preferred