Post sales Intern

Company Description SmartED Innovations is an ed-tech organization dedicated to helping individuals pursue careers that match their interests and strengths. The company offers diverse programs in IT, non-IT, management, and life sciences, including web development, AI, machine learning, data science, cloud computing, cybersecurity, digital marketing, finance, HR, and more. All courses are led by experienced professionals who provide real-world knowledge and practical skills relevant to today’s job market. Supported by a strong mentor network across multiple fields, SmartED Innovations helps learners and parents nationwide make informed career decisions and build a foundation for long-term success.Role Description:The Post Sales Intern role is a full-time position based in Bengaluru.As a Post-Sales Intern, you will be responsible for managing customers after the sales process and ensuring successful revenue recovery and payment realization.Your key responsibility will be to follow up with customers who have pending or committed payments, understand the reason for payment delays, resolve payment-related concerns, and ensure that the revenue committed during the sales process is successfully collected by the company.This role is ideal for someone who enjoys communication, negotiation, follow-ups, problem-solving, and working with revenue-focused targets.Roles & Responsibilities:Manage customers after the sales closure and ensure a smooth post-sales experience.Recover outstanding/pending revenue from customers within the committed timelines.Follow up with customers through calls, WhatsApp, email, and other communication channels for pending payments.Track customer payment commitments and ensure payments are received as promised.Work towards achieving daily, weekly, and monthly revenue recovery targets.