Practice Administrator

Company DescriptionDental Excellence Group is a growing company that offers patient-focused, high-quality dentistry in the Northwest Ohio area. There are more than 100 employees, including doctors, hygienists, clinical assistants, and business and marketing support teams. The practice’s purpose is to create a place where dental care is so friendly, comfortable, and convenient, it completely changes the way people think about dentistry. The practice has five core values; a teamwork focus, a patients first mentality, with the patients’ comfort and care our #1 priority. We value kindness and compassion, both within our team and with our patients and doing the right thing, even if it means correcting our mistakes. We also value an unwavering standard of excellence , challenging all team members to meet their God given potential in attitude, skill, and service. Our final core value is making every minute count, driving performance and efficiency.Mission of RoleThe Practice Administrator will play an integral role in changing the way people think about dentistry by leading and managing a positive and productive patient and employee environment that accomplishes operational goals consistent with the Dental Excellence Group values, purpose, systems, and growth strategy. The PA will be accountable for the overall office daily operations, including, but not limited to productivity, appropriate staffing levels, patient scheduling and care, and facility maintenance.  Performance Indicators:ProductionCollectionsEmployee RetentionPatient RetentionProfit-Driving ControllablesNew PatientsResponsibilitiesFoster a positive culture that supports the Dental Excellence Group purpose and core values and lead the office to create buy-in for initiatives that drive the company vision and growth.Achieve revenue goals by effectively overseeing productive patient scheduling and treatment acceptance, and collection processes, including, but not limited to over-the-counter collections and deposits, A/R, timely insurance billings.Drive profitability by managing the office within budgetary guidelines for controllables, including production, collections, and labor, supply, maintenance, and miscellaneous expenses.Hire, manage, and develop a high performing team capable of providing exceptional patient care.Support new patient goals by holding staff accountable for the patient experience, new patient scheduling protocol, and marketing campaign/event engagement.Manage maintenance of office facilities, equipment, and technology.Complete administrative tasks accurately and timely, including stats reporting.Ensure practice compliance with government and company policies.Ensure personnel compliance with company policies.Core CompetenciesLeadership and teambuildingEmotional intelligence and self- awarenessCustomer service excellenceDental industry experienceResults driven, with a positive, can-do attitudeIntegrityLikability, with a strong ability to foster relationships and engagementCoachableTraining and developmentOwnership/Accountability Organized, with the ability to prioritize wellResourceful, and good at creating resources for othersExcellent communication skillsLearning and leading changeStrong administrative & financial skills Conflict management