Practice Manager

Practice Manager — Philadelphia, PAKolmac Integrated Behavioral HealthLead with Purpose. Build a Team That Changes Lives.Kolmac Integrated Behavioral Health is looking for a dynamic, experienced Practice Manager to lead operations at our Philadelphia, PA location. This is a rare opportunity for a mission-driven operations leader who thrives in fast-paced healthcare environments and is passionate about delivering exceptional patient care through strong leadership and operational excellence.Here, the Practice Manager isn't just an administrator — you're a strategic partner, a team motivator, and a change champion. We're looking for someone solution-focused, goal-oriented, and resilient: a leader who rises to challenges with clarity, compassion, and confidence.You'll work hand-in-hand with clinical leaders and the Patient Access Director to align daily operations with Kolmac's mission — helping individuals and families heal through evidence-based addiction and behavioral health care.If you're energized by leading teams, solving problems, and making a real difference in people's lives, we want to meet you.What You'll DoOperational Oversight & Practice EfficiencyLead day-to-day clinic operations at our Philadelphia locationKeep the site clean, professional, and welcomingManage inventory of office, medical, and clinical suppliesEnsure smooth workflows from front desk to back office, aligned with Kolmac standardsProactively adjust operations to maintain peak performanceProvider & Patient AccessCoordinate provider schedules and support onboarding of new providersMonitor appointment availability and maximize same-day accessEvaluate staffing and scheduling to meet patient demand and financial goalsManage smooth transitions during provider departures or additionsPatient Experience & Service RecoveryServe as a key point of contact for resolving patient concernsDrive service recovery and continuous improvement effortsUse operational data (patient flow, no-show rates) to guide improvementsStaff Supervision & DevelopmentSupervise all non-provider staff — training, onboarding, performance, and payrollCoordinate staffing schedules to support efficient patient carePartner with clinical leadership to identify training needsFoster team engagement, development, and accountabilityLead hiring, promotion, and termination decisionsCompliance & Facility ReadinessEnsure compliance with health, safety, and regulatory standardsUphold Kolmac's Code of Conduct and internal policiesPartner with Compliance and Legal on risk, privacy, and regulatory mattersTrain staff on compliance and emergency preparednessFinancial Performance & Revenue CycleOversee collection of copays, deductibles, and balancesTrack cash collections, payer mix, and accounts payableMaintain accurate financial documentation and reportingCollaborate with centralized billing to strengthen revenue cycle performanceLeadership & CommunicationRun regular team meetings on goals, updates, and policy changesBe a visible, supportive leader who builds strong provider-staff relationshipsPlusStep in to support staff during peak times or absencesTake on other duties to keep clinics running smoothlyThe Logistics

Location: Philadelphia, PASchedule: Monday–Friday, 10:00 a.m.–6:00 p.m.Starting salary: Up to $65,000, with potential for more based on experience, licensure, education, and skill levelWhat You Bring4+ years in healthcare office management with direct staff supervisionExperience managing a medical office or behavioral health practiceStrong interpersonal and communication skills across clinicians, staff, and patientsSharp analytical and problem-solving abilitiesComfort with healthcare software and administrative systemsProven leadership, motivation, and goal-setting skillsSolid grasp of healthcare finance and best practicesStrong organization and time managementBachelor's degree preferred, not requiredWhat We OfferCompetitive compensationFull medical, dental, and vision benefitsLife insurance401(k)Tuition reimbursementPaid professional development timeStudent loan repayment programPaid vacation time...and more!About Kolmac Integrated Behavioral HealthKolmac has led the field in outpatient treatment since 1973.

Patient care is at the heart of everything we do. Following the merger of Kolmac Outpatient Recovery and Concerted Care Group (CCG), we provide addiction and behavioral health treatment for individuals, families, couples, and groups across Maryland, DC, Virginia, Delaware, and Pennsylvania — and we're still growing.