Practice Manager – Psychiatry Practice Operations & Forensic Services

Practice Manager – Psychiatry Practice Operations & Forensic ServicesMental Health Mastery Group (MHMG) | Foxborough, MA area | On-site, full-timeABOUT USMental Health Mastery Group is a physician-led psychiatric practice based in Foxborough, Massachusetts. We provide outpatient psychiatric care in person and by telehealth, with psychiatrists and psychiatric nurse practitioners. Our forensic service line provides independent psychiatric evaluations and expert witness services to law firms.BEFORE YOU APPLY — PLEASE READPlease apply only if all of the following are true:

• You live within a reasonable daily commute of Foxborough, MA, and can work in our office full time, Monday to Friday. This is not a remote or hybrid position.
• You are authorized to work in the United States.
• Your resume clearly shows practice management or office management experience.If you do not meet these requirements, please do not apply. We appreciate your understanding.THE ROLEYou will run the day-to-day operations of the practice, supervise our patient access specialist, and manage the administrative side of our forensic service line — from the first attorney inquiry to the final invoice. You will also build relationships with law firms and primary care practices in our area. You report directly to the Medical Director and meet with him in person every week.WHAT YOU WILL DOPractice Operations
• Supervise our patient access specialist: daily huddle, quality checks, coaching and coverage.
• Support patients in person at our Foxborough office on clinic days.
• Make sure every new patient's insurance eligibility is verified before the first visit.
• Work with our outsourced billing company on denials, unpaid claims and patient balances.
• Track payer contracts, credentialing and vendor issues to completion.
• Keep HIPAA training, business associate agreements and compliance records current.
• Deliver a written weekly report on operations and the forensic pipeline every Friday.Forensic Case Operations
• Answer attorney inquiries within 1 business day and log every inquiry.
• Collect party names and prepare conflict checks for the Medical Director.
• Send engagement letters and retainer requests; track signatures and payments.
• Request, receive and index legal and medical records through secure transfer.
• Schedule evaluations and calls, and track every report, deposition and testimony deadline.
• Invoice, follow up on payments and request retainer replenishment.
• Follow up with attorneys after each case.Business Development & Outreach
• Build and maintain a CRM list of law firms in MA, NY, FL and NJ.
• Send personalized emails and LinkedIn messages using approved templates, and book meetings for the Medical Director.
• Visit primary care practices near Foxborough to set up a simple referral process, and track referrals.
• Organize logistics for educational presentations to law firms and bar associations.
• Keep attorney-facing materials and expert directory profiles up to date.PERFORMANCE BENCHMARKSWithin your first 90 days, you will be measured on:
• 100% of attorney inquiries answered within 1 business day.
• Zero missed report, deposition or testimony deadlines.
• 100% of new patients with insurance verified before their first visit.
• A team call answer rate of 95% or higher.
• A weekly report delivered every Friday by 3:00 PM.
• From month 3: 25 attorney contacts, 10 primary care contacts and 2 primary care office visits per week.MUST HAVE
• Reasonable daily commute to Foxborough, MA; in the office full time, Monday to Friday.
• Authorization to work in the United States.
• 2+ years of practice management or office management experience, including supervising at least one person.
• Hands-on experience with scheduling, billing or an electronic health record or practice management system.
• Strong discipline with a CRM or spreadsheets: you track everything and nothing is forgotten.
• Professional written communication suitable for attorneys and physicians.
• Reliable transportation for occasional visits to local medical offices.NICE TO HAVE
• Portuguese.
• Experience in a medical practice, medical billing or credentialing.
• Experience at a law firm, with legal records, or with litigation deadlines.
• Experience with Tebra, Kommo, Microsoft 365 or RingCentral.
• Experience with B2B outreach or account management.WHAT WE OFFER
• Full-time, in-office W-2 position, Monday to Friday, daytime hours.
• Base salary plus commission on our forensic service line.
• Direct work with the Medical Director in a growing practice.HOW TO APPLYApply through LinkedIn with your resume and answer the screening questions. Selected candidates will have a 30-minute phone interview, followed by an in-person interview in Foxborough. Offers are contingent on a background check.